NAVDEEP SINGH ARORA

• Successfully led grand opening of new store in downtown Edmonton, including planning and execution of all aspects.
• Organized hiring events and recruited employees prior to store opening, creating training schedules and expectations
• Developed new Standard Operating Procedures (SOPs) and built strong relationships with vendors.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Maintained positive customer and vendor relationships by responding quickly to inquiries.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

roles held at Walmart: Omni Manager, Customer Experience Front End Manager, Day Fulfillment Manager (Cap 2), Fresh Manager, Customer Experience Salesfloor Manager

• Managed Online Grocery, Site to Store, Ship from Store, Express 2-hour Pickup, and Operations by effectively leading team of 40+ direct reports, providing continuous training and coaching
• Coordinated to launch of Online Grocery Shopping in 3 Edmonton stores in response to Covid
• Achieved 100% YTD index to budget on MasterCard sales.
• Acknowledged by Walmart Canada on National Leadership board for exceptional performance and Talent management.
• Managed backroom of $100M Supercenter, reducing shrink through inventory control and safety measures
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities

• Trained staff in various aspects of food and beverage service, sanitation, and safety procedures
• Supervised a team of over 20 employees, optimizing workflow and ensuring schedules were met.

Led and supervised team of 7 Financial Advisors, achieving sales targets
Conducted workshops and provided training to team.

• Managed administrative duties, payroll, compliance, and customer accounts
• Achieved and exceeded sales targets and effectively managed inventory
• Responsible for hiring and training new employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Completed point of sale opening and closing procedures.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.