Navdeep Singh
Grande Prairie,Canada
Summary
managing high-traffic recreational facilities. Proven ability to optimize operations, maintain safety standards, and enhance customer experience. Skilled in team leadership, financial management, and problem-solving.
Overview
2
2
years of professional experience
Work History
Store Manager
Funpark Amusement Center
09.2024 - Current
- Oversees hiring, training, and scheduling of all staff members
- Conducts regular inspections of the park's equipment and facilities to identify any safety hazards or maintenance needs
- Monitors inventory levels of supplies and products
- Places orders to replenish stock as needed
- Tracks inventory to minimize waste and loss
- Oversees daily sales and revenue reports
- Creates a welcoming and fun atmosphere for all visitors
- Resolves customer complaints and issues promptly and professionally
- Ensures that all guests receive excellent customer service
- Enforces safety rules and regulations strictly
- Develops and implements marketing strategies to attract new customers and retain existing ones
- Sets and monitors sales targets for the store
- Coaches staff on sales techniques and customer engagement
- Reporting problems with equipment, customer complaints, and discipline issues to the Senior Manager
Senior assistant manager
Funpark amusement center
03.2024 - 08.2024
- Customer service: Ensuring customer satisfaction by addressing complaints and resolving issues
- Store operations: Managing the day-to-day operations of the store
- Staff management: Supervising and training staff, and reviewing their performance
- Goal setting: Setting and tracking store goals, and collaborating with team leads to achieve them
- Inventory management: Researching products, analyzing purchasing trends, and purchasing inventory based on customer interest and new product availability
- Budgeting: Meeting the store's monthly targets and handling budgets
- Staff scheduling
- Product display: Ensuring that products are well displayed
Customer service representative
Funpark amusement center
03.2023 - 08.2024
- Providing information: Answering questions about the park, including hours, prices, and membership tiers
- Handling customer service inquiries: Addressing customer concerns and complaints
- Ensuring safety: Making sure customers follow the rules and are safe by wearing proper footwear and wristbands
- Assisting with parties: Hosting birthday parties and corporate events
- Working with the reception team: Greeting customers, handling cash, and performing customer administration
- Cleaning: Helping with daily cleaning duties
Cashier
Funpark amusement center
09.2023 - 02.2024
- Customer service: Greeting customers, answering questions, and providing a friendly and courteous experience
- Safety: Ensuring that guests have the proper footwear and wristbands, and that they follow the rules
- Cash handling: Processing cash and credit card payments, and balancing the cash register at the end of the shift
- Park operations: Assisting with cleaning, monitoring the jump tracking system, and clearing courts when needed
- Waivers and registrations: Processing waivers and registrations accurately
- Park information: Communicating with customers about jump times, park rules, and specials
Education
Diploma -
Hospitality management
Skills
- Assertive communication style
- Adaptable
- Team player
- Hard worker
- Trouble shooting
- Organized
- Time management
Languages
English
Full Professional
Timeline
Store Manager
Funpark Amusement Center
09.2024 - Current
Senior assistant manager
Funpark amusement center
03.2024 - 08.2024
Cashier
Funpark amusement center
09.2023 - 02.2024
Customer service representative
Funpark amusement center
03.2023 - 08.2024
Diploma -
Hospitality management
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