Navdeep Singh

• Project 1: "Uberize Fuel" Optimization
  Platform: Fuel Management Systems, Data Analytics, Logistics Optimization
  Tools: SQL Server, Power BI, Dynamics 365 business central
• Translated complex data sets into actionable insights during the 'Uberize Fuel' project at AFD Petroleum, utilizing data analytics tools like Power BI to track and optimize Oil delivery routes, demand management, and customer engagement
• Analyzed and optimized the fuel delivery and tracking processes at AFD Petroleum, identifying bottlenecks and implementing workflow enhancements that reduced delivery times and increased customer satisfaction
• Designed and implemented KPIs to monitor fuel delivery performance, identifying inefficiencies and reducing delivery times by 22%. Tools: Power BI, SQL Server.
• Gap Analysis: Conducted a detailed analysis of logistics workflows, identifying bottlenecks and providing actionable recommendations that enhanced operational efficiency.
• Successfully integrated APIs across multiple platforms, ensuring seamless data flow and system interoperability.
• Although focused on fuel delivery, applied similar data analytics techniques to track and improve logistics and material flows, ensuring the seamless operation of AFD Petroleum's fuel management system

Project 1: Customer Onboarding Application
Platform: Salesforce Financial Services Cloud, SEI Wealth Platform, FactSet, Charles River Investment Management Solution, Power BI, Tableau, MuleSoft, Riskalyze
Tools: Mural, SQL, Excel, Power BI, Tableau

• Business Process Analysis & Improvement: Designed and documented end-to-end process maps and conceptual diagrams using Mural, illustrating the flow of information and tasks across different departments. Example: Mapped the approval process, identifying bottlenecks and recommending improvements that increased processing speed by 15%.
• Onboarded new customers, performed due diligence, generated risk ratings based on customer profiles, and monitored customer transactions.
• Utilized SQL, Mural, and Power BI to support business process mapping and data analytics, enhancing compliance tracking and reporting efficiency.
• Generated alerts for stakeholders, ensuring compliance and risk mitigation.
  Conducted data validation and cleanup efforts, improving the accuracy of key business intelligence reports by 30%.
• Demonstrated ability to independently manage IT functions, proactively resolving issues with minimal supervision.
• Delivered change management strategies to support seamless adoption of new systems and workflows.

Project 1: AI/ML-based Complaint Management Portal for Food/Non-food Managers
Platform: AI/ML Integration, Complaint Triage, Workflow Automation
Tools: AWS (Amazon Web Services), Azure, TensorFlow, IBM Watson, Jira, Confluence, SQL, Power BI, Tableau, ServiceNow

• Led the development of a portal for food and non-food managers, leveraging AI/ML to triage customer complaints and automatically categorize them for further investigation.
• Collaborated with cross-functional teams to implement machine learning algorithms that improved the accuracy of complaint categorization by 25%.
• Business Process Analysis & Improvement: Leveraged MS Office and surveillance data analytics tools to monitor and categorize customer complaints, using Excel and Power BI to generate insights that streamlined issue resolution by 15%.
• Change Management & Project Oversight: Directed the integration of an AI/ML complaint management portal into existing systems, ensuring seamless performance and compliance.
• Trained food/non-food managers on AI/ML applications, increasing adoption rates for automated solutions.
• KPI and Reporting Automation: Designed AI/ML-driven dashboards for complaint categorization, improving reporting accuracy by 25%.
• Presented complex technical insights to senior leadership, enabling informed decision-making across departments.

Project 1: KYC Compliance Platform for AML

Tools: JBPM, Documentum, OCR Technology, SQL, Java Rules Engine, Lexis Nexis, D&B, Jira, Confluence

Description:This Enhancement of a Know Your Customer (KYC) compliance platform aimed at improving BMO's ability to meet Anti-Money Laundering (AML) regulations.

• KYC Platform Development: Led the project to build and refine a KYC compliance platform for private and corporate clients. Utilized JBPM for workflow management and Documentum for content management, ensuring that customer documents were processed efficiently and stored securely.
• Reporting of Financial Transactions: Developed and executed SQL scripts to automate the generation of financial transaction reports, enabling streamlined reporting and real-time monitoring for compliance with AML regulations. This automation reduced reporting time by 20% and ensured timely submissions to regulatory bodies.
• Created detailed business process models, data models, and visualizations using Visio, ARIS, Lucidchart, and Figma,including sketches and user flows.
• Assisted QA teams with test plans and test cases: Supported Quality Assurance(QA) teams in developing test plans and test cases. Ensured that testing was thorough and aligned with business requirements.