Navdeep Singh
Surrey,BC
Summary
Proven track record in enhancing customer loyalty and streamlining operations, evidenced by roles at Dominos Pizza Inc. and GardaWorld Protective Services. Excels in critical thinking and problem-solving, fluent in multiple languages. Demonstrates dedication and superior communication skills, leading to effective conflict resolution and increased customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dominos Pizza Inc.
04.2023 - Current
- Handled customer inquiries in-person as well as on calls and suggestions courteously and professionally.
- Cleaning Duties like cleaning makeline, Dusting, Mopping whole store and changing Garbage bin bags and folding Cardboard for recycling etc.
- delivering Pizza to customer house safely and timely and collecting payments.
- Actively listened to customers, handled concerns quickly and escalated major issues to Manager/Supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Security Officer
GardaWorld Protective Services
02.2022 - 10.2024
- Ensure protection of people, assets and property.
- Prevent fire, theft and vandalism
- Write daily reports and incident reports
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Enforce regulations in effect given by client.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored sites like Fraser health hospital sites, bank and grocery store etc.
Education
PG Diploma - Business Management
Vancouver Community College
12.2022
Master of Science - Mathematics
Punjabi University
Patiala, INDIA06.2018
Skills
- Customer Service
- Dedication towards work
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Multiple language skill: Fluent in English, Punjabi, Hindi and French
- Clear Driving Record (Class-5)
Languages
English
Native or Bilingual
French
Limited Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Foodsafe Level 1
- Advanced Security Training (AST) License
- Occupational First Aid (OFA) Level 1
- Class 5 Driving License (clear record)
Timeline
Customer Service Representative
Dominos Pizza Inc.
04.2023 - Current
Security Officer
GardaWorld Protective Services
02.2022 - 10.2024
PG Diploma - Business Management
Vancouver Community College
Master of Science - Mathematics
Punjabi University
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