Navdeep Singh
Surrey,BC
Summary
Looking for an opportunity that challenges me and gives me a chance to learn and grow. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Store Associate
Seven Eleven
07.2023 - 10.2023
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Kitchen Helper
Dairy Queen Grill & Chill
01.2023 - 06.2023
- Cleaned and organized kitchen stations to promote team efficiency.
- Followed supervisor instructions to complete tasks on time.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
Associate project consultant
Cvent India Pvt Ltd
05.2021 - 07.2022
- Responsible for building projects for clients who want to host events using Cvent's Event Building Software
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Worked flexible hours; night, weekend, and holiday shifts
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Sr. Collection Specialist
American Express
06.2015 - 12.2019
- Responsible for reaching out to clients to inform them about their account status and advise them accordingly to make sure that their cards stay in good standing and there is no disruption for clients while using their cards
- Understanding the reason for late payments/delinquencies on accounts and seeing if the client is eligible for fee waivers or any exception.
Customer Service Associate
American Express
04.2013 - 07.2014
- Providing assistance to card members over the phone with any possible query regarding their card and providing them extraordinary experience
- Providing assistance to card members over the phone when they are traveling or in an emergency while using their card.
Senior Technical Support officer
Dell India Pvt Ltd
09.2011 - 04.2013
- Responsible for speaking with Dell customers in the USA over the phone and helping them with their technical problems using the computer
- Responsible for upselling Dell products while solving technical problems for clients.
Education
Pursuing Business Hospitality Management -
Pacific Link College
07.2024
Bachelors of Technology - Mechanical Engineering
Chandigarh Engineering College
India06.2009
Skills
- Excellent Communication Skills (Verbal and Written)
- Good Management Skills
- Great amount of experience in Customer service, Client Interaction and Collections
- Good Computer Skills
- Active Listening
- Problem-Solving
- Self-Motivated
- Multitasking Abilities
- Flexible and Adaptable
Accomplishments
- Top Box Performer - Won the Top Box Performer multiple times for different quarters throughout the tenure
- Collection Champion - Won the Collection Champion multiple times for different quarters throughout the tenure
- Sales Champion Dell - Won Multiple awards in Dell for upselling and providing excellent technical support to clients
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Store Associate
Seven Eleven
07.2023 - 10.2023
Kitchen Helper
Dairy Queen Grill & Chill
01.2023 - 06.2023
Associate project consultant
Cvent India Pvt Ltd
05.2021 - 07.2022
Sr. Collection Specialist
American Express
06.2015 - 12.2019
Customer Service Associate
American Express
04.2013 - 07.2014
Senior Technical Support officer
Dell India Pvt Ltd
09.2011 - 04.2013
Pursuing Business Hospitality Management -
Pacific Link College
Bachelors of Technology - Mechanical Engineering
Chandigarh Engineering College
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