NAVDEEP SINGH
Charlottetown,PE
Summary
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in Maestro and customer service. Skilled at conflict resolution with dedication to efficiency and accuracy.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
IO Solutions Call Center
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Cashier
Walmart Canada
09.2021 - Current
- Worked flexible schedules and extra shifts to meet business needs
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- One of the best employees for Walmart Mastercard applications within the probation period.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Cashier
Pricemart
08.2022 - 02.2023
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Upsold additional products and services to customers, increasing revenue.
Assistant Store Manager
Esso Circle K
05.2020 - 07.2022
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities
- Maintained positive customer relationships by responding quickly to customer service inquiries and helping customers complete purchases, locate items and join reward programs
- Rotated merchandise and display to feature new products and promotions
- Provided weekly work schedule to employees to accommodate business demands and vacation requests
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Seneca College of Applied Arts and Technology excellent accuracy levels.
Education
High School Diploma -
Seneca College of Applied Arts And Technology
North York, ON04.2021
Skills
- Staff Training
- Product Knowledge
- Time Management Skills
- Liquor Law Compliance
- Identification Checks
- Conflict Resolution
- Complex Problem-Solving
- Verbal and Written Communication
- Product and Service Sales
- Online Orders Preparation
Timeline
Customer Service Representative
IO Solutions Call Center
03.2023 - Current
Cashier
Pricemart
08.2022 - 02.2023
Cashier
Walmart Canada
09.2021 - Current
Assistant Store Manager
Esso Circle K
05.2020 - 07.2022
High School Diploma -
Seneca College of Applied Arts And Technology
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