Navdeep Sharma
Nepean, Ottawa
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
24
24
years of professional experience
Work History
Customer Service Supervisor
Little Caesars Pizza
07.2019 - Current
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Trained staff on operating procedures and company services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained up-to-date knowledge of product and service changes.
- Strong Coordination and Communication skills.
Service General Manager
AVC Motors (Mahindra & Mahindra)
11.2013 - 05.2017
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Cultivated strong relationships with clients to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Able to multi-task, solve problems and make decisions
Assistant Sales Manager
Padam Motors (Chevrolet Cars).
11.2007 - 02.2013
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Analyzed sales and marketing data for improved strategies.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Collaborated with the sales team to achieve monthly targets and improve overall performance.
- Handled customer inquiries and suggestions courteously and professionally.
- Trained new personnel regarding company operations, policies and services.
Sales Consultant
Tara Automobiles (Auth. Dealership Of Maruti Cars)
06.2004 - 09.2007
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
Application Engineer Specialist
ADOR FONTECH LTD.
09.2000 - 05.2004
Education
Post Secondary Diploma - Construction Engineering Technician
Algonquin College
Ottawa, ON09.2020
Bachelor of Science - Mechanical Engineering Technology
Sant Longowal Institute of Engg. & Technology
District Sangur, Punjab, India05.2002
Skills
- Capable of working in a team coordination
- Multi-tasking, problem solving and well decision making skills
- Able to maintain equilibrium under pressure
- Ability to respond and handle emergency events as they become apparent
- Strong Interpersonal and Vocal communication abilities
- Working with diverse cultural community
- Able to work overtime, and work on several scheduled shift which includes weekends, split shifts, evenings and holidays based on collective agreements
- Strategic Planning
- Attention to Detail and Specialized Detailing skills
- Goal-Oriented
- Analytical Thinking skills
- Able to persue professional language use
- Capable of Providing Exceptional Customer Service consistently and Handling every situation in Professional manner by Maintaining Composure and Self-Control
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Requirements for this Job
- G Class Driver's License with Clean Record.
- More than Five years of Driving Experiences.
- 20+ years of Customers Service Experience.
General Information
- Legally Eligible (Permanent Residence of Canada)
Timeline
Customer Service Supervisor
Little Caesars Pizza
07.2019 - Current
Service General Manager
AVC Motors (Mahindra & Mahindra)
11.2013 - 05.2017
Assistant Sales Manager
Padam Motors (Chevrolet Cars).
11.2007 - 02.2013
Sales Consultant
Tara Automobiles (Auth. Dealership Of Maruti Cars)
06.2004 - 09.2007
Application Engineer Specialist
ADOR FONTECH LTD.
09.2000 - 05.2004
Post Secondary Diploma - Construction Engineering Technician
Algonquin College
Bachelor of Science - Mechanical Engineering Technology
Sant Longowal Institute of Engg. & Technology
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