Navdeep Samra
North York,Ontario
Summary
A responsible individual with sound morals and team work mentality while demonstrating initiative, creativity, and enthusiasm. Strong communication skills (verbal and written) with a non-judgmental disposition. Takes on tasks within a very wide scope, being highly adaptable; using time management to effectively operate assignments as well as able to work alone or in a team effectively. Adherence to company policies and procedures. Exceptional interpersonal skills and ability to foster connections with most people and their specific situations. Caring, calm, and patient personality assists with resolving escalations. Quick thinking and problem solving abilities in high pressure and stressful situations. Fast learner, excellent coordinator, self-controlled and extremely reliable. Respect people of different nationalities and value their contributions.
Overview
22
22
years of professional experience
Work History
Culinary Team Leader
Pusateris Fine Foods
O Toronto, ON
09.2023 - 08.2024
- Ensured food safety compliance by strictly adhering to sanitation guidelines and regularly maintaining a clean working environment.
- Established strong vendor relationships for reliable delivery of fresh ingredients at competitive prices.
- Maintained clear channels of communication with front-of-house staff to facilitate smooth service flow during busy periods.
- Implemented cost-saving measures by negotiating favorable pricing contracts with suppliers and reducing unnecessary expenditures.
- Boosted employee morale through effective communication, recognition programs, and opportunities for professional growth.
- Reduced food waste through careful inventory management, meal planning, and efficient use of ingredients.
- Managed staff schedules to ensure optimal coverage during peak service hours, maximizing productivity and minimizing labor costs.
CULINARY SUPERVISOR
Moxie's Kitchen and Bar
01.2012 - 05.2022
- Began as a line cook and promoted to Culinary Supervisor within two years
- Responsible for training new staff on their duties and tasks
- Worked on morning prep duties and safe and timely preparation of food during lunch and dinner rush
- Ensured cleanliness of all stations and entire kitchen
- Monitored labour costs and managed staff schedules
- In charge of reordering new stock for kitchen and chemical orders
- Ensured safe kitchen practices and WHMIS standards.
CUSTOMER CARE REPRESENTATIVE
Minacs
Mississauga, ON
01.2009 - 01.2010
- Assisted customers with consolidated billing of Rogers Services
- Handled billing issues with wireless, cable, internet and home phone
- Provided billing solutions for customers with outstanding balances
- Created and handled customer case files using Citrix
- Advised customers on Rogers billing system.
CUSTOMER CARE REPRESENTATIVE
Resolve
Mississauga, ON
01.2008 - 01.2009
- Answered enquiries and provided information on OSAP, ABDL and CIBC student loans
- Contacted customers if there was any discrepancy with the application
- Responded to telephone in regards to interest rates, payments and bankruptcy.
CASHIER/CUSTOMER CARE REPRESENTATIVE
Resolve
Mississauga, ON
01.2003 - 01.2009
- Responsible for customer orders and preparation
- Handled cash and served the customers on their demands
- Worked flexible hours and responsible for positive outcome.
Education
ONTARIO SECONDARY SCHOOL DIPLOMA -
Turner Fenton Secondary School
Brampton, ON01.2008
BUSINESS MANAGEMENT – FINANCIAL SERVICES -
Humber College
01.2008
Skills
- Windows 7
- Windows 10
- Mac OSX
- Microsoft Word
- Excel
- Outlook
- Microsoft Power Point
References
Available Upon Request
Timeline
Culinary Team Leader
Pusateris Fine Foods
09.2023 - 08.2024
CULINARY SUPERVISOR
Moxie's Kitchen and Bar
01.2012 - 05.2022
CUSTOMER CARE REPRESENTATIVE
Minacs
01.2009 - 01.2010
CUSTOMER CARE REPRESENTATIVE
Resolve
01.2008 - 01.2009
CASHIER/CUSTOMER CARE REPRESENTATIVE
Resolve
01.2003 - 01.2009
ONTARIO SECONDARY SCHOOL DIPLOMA -
Turner Fenton Secondary School
BUSINESS MANAGEMENT – FINANCIAL SERVICES -
Humber College