Navdeep Rana
Halifax,NS
Summary
Dynamic and results-driven professional with extensive experience at McDonald's, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and optimizing inventory management. Strong problem-solving abilities complemented by solid financial analysis skills, fostering a high-performing work environment through effective staff training and mentorship.
Overview
3
3
years of professional experience
Work History
Department Manager
McDonald's
09.2023 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Shift Manager
McDonald's
01.2022 - 09.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Advanced Diploma - Business
Centennial College of Applied Arts And Technology
Scarborough, NoneSkills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Decision-making
- Order management
- Computer skills
- Departmental activities
- Financial analysis
- Risk management
- Time management
- Accounting Principles
Languages
English
Full Professional
Timeline
Department Manager
McDonald's
09.2023 - Current
Shift Manager
McDonald's
01.2022 - 09.2022
Advanced Diploma - Business
Centennial College of Applied Arts And Technology
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