Navdeep Kooner
Surrey,BC
Summary
A dedicated and enthusiastic physiotherapy student with hands-on clinical experience and a strong foundation in patient care, anatomy, and rehabilitation techniques. Seeking an opportunity to apply and further develop my skills in a clinical setting while contributing to the well-being of patients.
Overview
6
6
years of professional experience
Work History
Student Physiotherapist (Clinical Placements)
NHS UK
08.2023 - 08.2024
- Clinical placements in general rehabilitation, respiratory ICU, MSK outpatients, and neurological therapy
- Conducted comprehensive initial assessments to accurately diagnose patient conditions related to injury, illness, or disabilities.
- Assisted with the development and implementation of individualized treatment plans to improve mobility, relieve pain, and restore function.
- Monitored patient progress throughout treatment, adjusting interventions as needed for maximum results
- Applied therapeutic interventions including manual therapy, therapeutic exercises, and electrotherapy modalities.
- Collaborated with senior physiotherapists and multidisciplinary teams to ensure patient-centered care.
- Educated patients and families on rehabilitation techniques and lifestyle modifications for long-term well-being.
Patient Care Coordinator
Lifemark Health Group
05.2022 - 08.2022
- Managed the clinic's front desk operations, including answering phones, greeting patients, and scheduling appointments.
- Handled patient check-ins and check-outs, ensuring accurate documentation and timely appointment flow.
- Managed patient records using Electronic Medical Records (EMR) systems, ensuring compliance with confidentiality and privacy laws (HIPAA).
- Processed billing and insurance claims, verifying patient coverage and assisting with inquiries related to payments and co-pays.
- Coordinated with physiotherapists to ensure smooth communication and follow-up appointments for patient care.
Data Clerk
Fraser Health Authority
01.2021 - 05.2022
- Managed the collection, entry, and maintenance of patient data related to COVID-19 testing and vaccination in compliance with privacy regulations (e.g., HIPAA).
- Entered and updated patient demographic information, test results, and immunization records into electronic health record (EHR) systems and databases.
- Ensured accuracy of patient information by cross-checking records and resolving discrepancies in data.
- Assisted with appointment scheduling and followed up with patients regarding testing and immunization results, rescheduling, and inquiries.
- Managed high-volume data entry while maintaining strict attention to detail under time-sensitive conditions.
- Responded to patient inquiries regarding test results, vaccination schedules, and provided guidance on COVID-19 protocols.
Senior Receptionist
AK Landscaping LTD
04.2018 - 02.2021
- Supervised the daily operations of the front desk, ensuring efficient and professional handling of client inquiries, calls, and appointment scheduling.
- Managed and maintained the company's client database, recording client information, service requests, and job orders accurately.
- Handled scheduling for landscaping crews, coordinating work orders and customer service appointments, and ensuring timely project completion.
- Processed incoming and outgoing communications via phone, email, and in-person visits, acting as the primary liaison between clients and landscaping staff.
- Oversaw administrative tasks such as invoicing, billing, and payments, including following up on overdue accounts and resolving customer billing inquiries.
- Assisted the sales team by providing customer information, generating quotes, and helping clients select services based on their landscaping needs.
- Trained and mentored junior receptionists and administrative staff, ensuring adherence to company policies and enhancing customer service standards.
Education
Master of Science - Physiotherapy
Manchester Metropolitan University
Manchester, UK08.2024
Bachelor of Science - Health Sciences
Simon Fraser University
Burnaby, BC08.2022
Skills
Therapeutic exercise prescription
Post-surgical Rehabilitation
Adaptive equipment recommendations
Home exercise programs
Multidisciplinary team collaboration
Documentation and Record Keeping
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Student Physiotherapist (Clinical Placements)
NHS UK
08.2023 - 08.2024
Patient Care Coordinator
Lifemark Health Group
05.2022 - 08.2022
Data Clerk
Fraser Health Authority
01.2021 - 05.2022
Senior Receptionist
AK Landscaping LTD
04.2018 - 02.2021
Master of Science - Physiotherapy
Manchester Metropolitan University
Bachelor of Science - Health Sciences
Simon Fraser University
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