Navdeep Kaur
Corner Brook,NL
Summary
Dynamic Area Leader with proven expertise in team management and customer service excellence. Skilled in staff supervision and safety management, consistently enhancing operational efficiency and client relationships.
Overview
3
3
years of professional experience
Work History
Area Leader
McDonald's
09.2025 - Current
- Monitored team performance to ensure adherence to operational standards and customer service excellence.
- Assisted in training new staff on procedures and best practices for efficiency and safety.
- Implemented inventory management techniques to reduce waste and optimize stock levels.
- Supported daily operations by coordinating shifts and managing employee schedules effectively.
Crew Member
McDonald's
08.2025 - 09.2025
- Provided exceptional customer service to ensure a positive dining experience.
- Operated kitchen equipment efficiently to prepare food items according to quality standards.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
Dispatch Administrator
Rogue Transportation
03.2024 - 07.2025
- Supervised daily dispatch operations to ensure timely and efficient deliveries.
- Coordinated with drivers and logistics teams to optimize route planning and resource allocation.
- Developed training programs for new dispatch staff to enhance operational efficiency and safety compliance.
- Implemented process improvements that reduced delivery times and improved customer satisfaction metrics.
- Managed workflow schedules, balancing workload among team members to maintain productivity levels.
Guest Experience Leader
McDonald's
12.2022 - 04.2025
- Enhanced customer satisfaction by addressing feedback and resolving concerns promptly.
- Trained team members on service standards and operational procedures to improve efficiency.
- Implemented strategies to streamline order processing during peak hours, reducing wait times.
- Monitored service quality and conducted regular inspections to ensure compliance with company standards.
- Fostered positive guest interactions through personalized service and engagement techniques.
Education
Diploma in Business Management - Business Management
Humber College
Etobicoke, ON08-2023
Skills
- Team management
- Safety management
- Multicultural sensitivity
- Environmental awareness
- Client relationship building
- Leadership skills
- Customer service
- Staff supervision
- Staff management
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
French
Limited Working
Timeline
Area Leader
McDonald's
09.2025 - Current
Crew Member
McDonald's
08.2025 - 09.2025
Dispatch Administrator
Rogue Transportation
03.2024 - 07.2025
Guest Experience Leader
McDonald's
12.2022 - 04.2025
Diploma in Business Management - Business Management
Humber College