Navdeep Kaur
Surrey
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Store Manager
Boathouse
Delta
06.2022 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated restocking procedures for optimal product availability.
- Trained and developed staff to enhance customer service skills and team performance.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager
Nike
Surrey
01.2019 - 06.2022
- Led team meetings to align on store goals and initiatives.
- Trained new staff on customer service standards and operational procedures.
- Managed inventory levels to ensure product availability and organization.
- Facilitated staff performance reviews to enhance team development.
- Supervised daily operations including scheduling shifts, assigning duties.
- Analyzed sales data to identify trends and improve product placement.
- Managed customer service inquiries and complaints in a timely manner.
Education
Bachelor of Arts - Fashion Marketing
Kwantlen Polytechnic University
Surrey, BC 01.2017 - 01.2020
Skills
- Store operations
- Inventory management
- Customer service
- Staff training
- Visual merchandising
- Problem solving
- Leading meetings
- Sales analysis
- Leadership development
- Employee scheduling
- Personnel development
Timeline
Store Manager
Boathouse
06.2022 - Current
Assistant Manager
Nike
01.2019 - 06.2022
Bachelor of Arts - Fashion Marketing
Kwantlen Polytechnic University
01.2017 - 01.2020