NAVDEEP KAUR
Surrey,Canada
Summary
Motivated and detail-oriented Medical Office Assistant with hands-on experience from MedCare Plus Medical Clinic and a diploma in Medical Office Administration. Proven ability to manage administrative tasks, deliver excellent patient service, and maintain smooth clinic operations in a high-paced environment. Adept at multitasking, problem-solving, and ensuring patient satisfaction. Ready to contribute to the success of the Clinic.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Medical Office Assistant (Intern)
MedCare Plus Medical Clinic
Burnaby, British Columbia
11.2025 - 11.2025
- Assisted patients with check-in and appointment scheduling processes.
- Managed medical records and ensured accuracy of patient information.
- Coordinated communication between healthcare providers and patients effectively.
- Scheduled, rescheduled, and canceled appointments while managing a high volume of patient inquiries via phone.
- Maintained consultation rooms by preparing and cleaning between appointments to support operational efficiency.
- Coordinated flu shot preparation and administration, ensuring smooth communication with the physician.
- Recorded newborn vitals, created new patient charts, and updated medical records with accuracy.
- Handled administrative tasks such as managing requisitions, faxing prescriptions, and resolving patient document issues.
- Assisted with referrals and prepared medical records for patients.
Customer Service Advisor
Concentrix
Surrey, Canada
06.2024 - 05.2025
- Handled high-volume inbound and outbound calls, emails, and chats to assist customers with inquiries and issues.
- Resolved customer complaints efficiently by providing accurate information and effective solutions.
- Guided customers through troubleshooting steps for technical and product-related concerns.
- Maintained professionalism and empathy to deliver excellent customer experiences.
- Met or exceeded performance metrics including call handling time, quality scores, and customer satisfaction ratings.
- Collaborated with team members and supervisors to improve service quality and meet client goals.
Self-Checkout Attendant/Cashier
Walmart
Fort Saskatchewan, Canada
03.2023 - 04.2024
- Assisted customers at self-checkout by troubleshooting register errors and providing friendly support.
- Processed cash, debit, credit, and gift card transactions quickly and accurately.
- Handled returns, exchanges, and price checks while ensuring customer satisfaction.
- Monitored self-checkout stations to prevent errors, theft, and maintain smooth operation.
- Answered customer questions and directed them to products and departments.
- Maintained cleanliness and organization of checkout area.
Customer Service Representative (work from home)
Ttec
Surrey, British Columbia
06.2021 - 10.2022
- Assisted customers via phone, email, and chat by resolving billing, account, and service-related inquiries.
- Provided step-by-step technical support and troubleshooting to ensure first-contact resolution.
- Delivered empathetic and professional service to maintain high customer satisfaction and loyalty.
- Contributed to a team-focused environment by supporting colleagues and sharing best practices.
- Assisted with billing questions, account updates, service requests, and payment processing.
Team Member/Baker
Tim Hortons
Surrey, Canada
09.2017 - 02.2021
- Delivered friendly customer service by taking orders.
- Prepared coffee, beverages, sandwiches, and baked goods to company standards.
- Accurately processed cash, debit, and credit transactions.
- Baked fresh donuts, bagels, muffins, and pastries while ensuring product quality.
- Restocked shelves and displays to maintain product availability and freshness.
- Followed food safety, hygiene, and health standards consistently.
Education
Diploma - Medical Office Assistant
Medical Reception College
Burnaby, BC 09.2025 - 12.2025
Post-Baccalaureate Diploma - Computer Systems
BCIT
Burnaby, BC 01.2019 - 12.2019
Bachelor of Science - Information Technology
Baba Banda Singh Bahadur Engineering College
Fatehgarh Sahib, PB 08.2012 - 04.2015
Skills
- Strong interpersonal and phone etiquette skills to assistpatients and coordinate with staff
- Excellent understanding of healthcare environments
- Managing records, requisitions, and scheduling with attention to detail
- Familiar with medical software, scheduling systems, and clinic check-in technology
- Resolving patient concerns and adapting to dynamic healthcare
- Willingness to learn clinical tasks and ability to follow procedures pland protocols
- Data entry and record keeping
- Time management and multitasking
References
Sandy - Manager
MedCare Plus Medical Clinic -Burnaby BC
Timeline
Medical Office Assistant (Intern)
MedCare Plus Medical Clinic
11.2025 - 11.2025
Diploma - Medical Office Assistant
Medical Reception College
09.2025 - 12.2025
Customer Service Advisor
Concentrix
06.2024 - 05.2025
Self-Checkout Attendant/Cashier
Walmart
03.2023 - 04.2024
Customer Service Representative (work from home)
Ttec
06.2021 - 10.2022
Post-Baccalaureate Diploma - Computer Systems
BCIT
01.2019 - 12.2019
Team Member/Baker
Tim Hortons
09.2017 - 02.2021
Bachelor of Science - Information Technology
Baba Banda Singh Bahadur Engineering College
08.2012 - 04.2015