NAVDEEP KAUR
Brooks,AB
Summary
Customer-focused and empathetic Customer Service Representative with 3 years of experience delivering high-quality support in fast-paced environments. Skilled in active listening, conflict resolution, and ensuring customer satisfaction through effective communication and problem-solving. Dedicated to building trust, improving client relationships, and enhancing overall service quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Grocery Associate
Walmart
09.2023 - 12.2024
- Stocked shelves with merchandise and rotated products to ensure freshness
- Organized and cleaned the store's backroom, including disposing of expired or damaged items
- Greeting customers as they arrived in the store and provided assistance as needed
- Advised customers on product selection based on their needs and preferences to increase cutting satisfaction.
- Received shipments of new merchandise and restocked shelves accordingly
- Verified that all products had accurate price tags before putting them out for sale
- Provided excellent customer service by responding quickly to complaints or requests
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to 'first in, first out' rule
- Cleaned shelves and restocked with new inventory when products stock ran low to increase store sales
Security Guard
Vista Security
06.2022 - 12.2022
- Conducted daily security patrols of assigned areas
- Enforced safety regulations and monitored access control points
- Investigated suspicious activity and reported findings to management
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons
- Assisted with searches of personnel, vehicles, packages
- Completed incident reports regarding violations of policies or procedures
- Administered first aid when necessary in accordance with training guidelines
- Answered questions from the public regarding facility rules and regulations
Supervisor/Customer Service Representative
Burger King
06.2021 - 12.2022
- Directed and supervised team of 10 employees in daily operations
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines
- Resolved customer complaints in a timely manner while ensuring customer satisfaction
- Performed monthly inventory checks to ensure sufficient stock levels for all products
- Monitored employee productivity levels on a regular basis to identify areas of improvement
- Created new strategies for improving customer service standards within the organization
- Complied with company policies, objectives and communication goals
- Resolved customer complaints and adjusted policies to meet changing needs
- Maintained positive working relationship with fellow staff and management
- Motivated teams by recognizing and rewarding excellence
- Assisted with recruiting and hiring perspective candidates
Education
Bacholer Diploma - Human Resources Business Management
Lambton College
Sarnia04.2021
Bachelor’s of Education - Science
SD College
Punjab 05.2018
Skills
- Customer Service: Helping customers to satisfy with their needs to make them permanent customers or to retain the old one’s
- Multitasking: Managing tasks given by managers according to priorities
- Supervision: Supervising and motivating team towards success
- Conflict Resolution: Handling team and customer conflicts fairly and calmly
Languages
English
Full Professional
Certification
General Insurance Level 1
Timeline
Grocery Associate
Walmart
09.2023 - 12.2024
Security Guard
Vista Security
06.2022 - 12.2022
Supervisor/Customer Service Representative
Burger King
06.2021 - 12.2022
Bacholer Diploma - Human Resources Business Management
Lambton College
Bachelor’s of Education - Science
SD College