Navdeep Kaur

As an Administrative Assistant at Orbit Eye Center, I manage day-to-day clinic operations, including front-desk coordination, high-volume scheduling, and EMR data management. I provide comprehensive support to ophthalmologists by handling patient intake, triaging calls, managing referrals, and coordinating surgical bookings. My role also includes overseeing insurance verifications, prior authorizations, billing follow-ups, and co-pay collections to support an efficient revenue cycle. Additionally, I help train new administrative staff, and actively improve internal workflows to enhance clinic efficiency and ensure a positive patient experience.

• Responsibilities include answering calls and addressing inquiries, managing doctor’s schedule, arranging meetings with sales representatives, executing daily billing tasks and balancing at the end of each day, working with bookkeeping to ensure OHIP billings are accurate, maintaining patient’s records, ordering office supplies and other retail products, doing technical work, i.e., visual fields, optomaps and contact lens teaching. Also aiding in dispensary: dispensing glasses and contact lens, doing adjustments and making bills.

• Responsibilities include licensing motor vehicles, updating customer databases. Working with customers in the showroom to assist with their needs. Carries out administrative duties such as filing, typing, copying, etc. Exhibits polite and professional communication via phone & e-mail. Supports the team by performing tasks related to organization and strong communication.

• Responsibilities included managing the resources, that includes, human, physical and financial. Ensuring achievement of store objectives and customer service. Setting clear performance expectations as well as providing on-the-job feedback.