Summary
Overview
Work History
Education
Skills
Languages
Certification
Hobbies and Interests
Timeline
Generic

Navdeep Kaur

Surrey

Summary

Highly motivated and dedicated professional with Bylaw Compliance, Enforcement & Investigative Skills Level 1 and 2 certifications, offering a strong foundation in municipal regulations and enforcement principles. Bringing six years of proven experience in security and public safety, I excel in regulatory, investigational, and enforcement work, coupled with extensive public relations and liaison tasks. Eager to apply a comprehensive understanding of City Street & Traffic Bylaw parking regulations and the legality of evidence to effectively enforce bylaws, ensure public safety, and uphold community standards as a Parking Patrol Officer for the City of Coquitlam.

Overview

7
7
years of professional experience
1
1
Certification

Work History

COMMAND CENTER OPERATOR

Radius Security
12.2022 - Current
  • Monitor and dispatch responses for ULC Fire alarms, burglaries, and live crimes in progress via real-time video surveillance, ensuring quick and accurate communication with emergency services (police, fire, ambulance) and private responders.
  • Coordinate responses to critical alarm events, escalating based on risk levels and following Municipal, Provincial, and National standards in high-pressure environments.
  • Manage client inquiries and meticulously update accounts, demonstrating strong public relations and administrative precision.
  • Proficiently navigate diverse software platforms for efficient execution of duties, highlighting technological adaptability.
  • Craft detailed and insightful reports on operational activities and incident responses, ensuring accuracy and professionalism required for legal documentation.



ON CALL SECURITY OFFICER AND PRIVATE INVESTIGATOR

Lions Gate Risk Management
09.2022 - Current
  • Provided vital assistance and support to individuals, demonstrating empathy and effective communication in challenging public interactions.
  • De-escalated high-stress situations and addressed inappropriate behaviors with tact and efficiency, directly transferable to managing sensitive public encounters in enforcement roles.
  • Demonstrated quick and strategic responsiveness during emergencies, maintaining seamless team communication and ensuring public safety.
  • Diligently monitored resident movements and guest entries using surveillance systems, enhancing observational and regulatory compliance skills.
  • Maintained accurate records and exhibited exceptional report-writing skills for incident documentation and future reference.

SECURITY SUPERVISOR

Domcor, Health Safety & Security
07.2021 - 07.2022
  • Assigned to the Fairy Creek Protests, Canada’s largest civil disobedience action, overseeing security operations in politically sensitive conditions.
  • Conducted real-time risk assessments, enforced safety protocols, and reported on protester activity with a focus on legal compliance and situational awareness.
  • Acted independently to ensure the safety of staff and property while maintaining communication with external authorities.
  • Supervised security personnel to ensure compliance with safety protocols and operational procedures.
  • Developed and implemented training programs for new hires to enhance security awareness and effectiveness.

ASSISTANT MANAGER

Subway
08.2018 - 06.2021
  • Conducted comprehensive training sessions for staff, focusing on operational activities and enhancing customer service standards.
  • Implemented strategies to improve efficiency and customer satisfaction, showcasing leadership and problem-solving skills in a public-facing role.

SECURITY OFFICER

Domcor Health Safety & Security
08.2019 - 12.2019
  • Protected valuable assets and enforced safety rules for employees and the public in and around construction areas, directly related to regulatory enforcement and public safety.
  • Conducted mobile and foot patrols of work and surrounding areas, demonstrating physical capability and vigilance in monitoring and enforcing regulations.

Education

Associate of Arts - Science

Alexander College
Alexander College
05-2019

Associate of Applied Science - Computer Application & Programming

Americo Britain Institute
Punjab, India
01-2015

High School (Grade 12) - Punjab

Senior Secondary School
Punjab, India
01-2014

Skills

  • Hard working
  • Adaptable
  • Leadership skills
  • Surveillance skills
  • Public safety
  • Team player
  • Communication skills and empathy
  • Customer Service
  • Strong interpersonal skills
  • Report writing
  • Conflict resolution
  • Problem solver
  • Fluent in English, Punjabi, and Hindi
  • First aid training
  • Physical fitness
  • Patience and empathy
  • Ethics and integrity
  • Effective communication
  • Decision-making
  • Conflict resolution skills
  • Documentation skills

Languages

Punjabi
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional

Certification

  • Bylaw Compliance, Enforcement & Investigative Skills - Level 1 (BC)
  • Bylaw Compliance, Enforcement & Investigative Skills - Level 2 (BC)
  • Private Investigator Licenced from British Columbia
  • Occupational First Aid Level 2

Hobbies and Interests

Reading books, Swimming, Dancing, Listening to podcasts and interviews

Timeline

COMMAND CENTER OPERATOR

Radius Security
12.2022 - Current

ON CALL SECURITY OFFICER AND PRIVATE INVESTIGATOR

Lions Gate Risk Management
09.2022 - Current

SECURITY SUPERVISOR

Domcor, Health Safety & Security
07.2021 - 07.2022

SECURITY OFFICER

Domcor Health Safety & Security
08.2019 - 12.2019

ASSISTANT MANAGER

Subway
08.2018 - 06.2021

Associate of Arts - Science

Alexander College

Associate of Applied Science - Computer Application & Programming

Americo Britain Institute

High School (Grade 12) - Punjab

Senior Secondary School

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Navdeep Kaur