NAVDEEP KAUR
brampton,ON
Summary
Dynamic Customer Service Representative Team Lead at Heathers Kitchen with a proven track record in performance monitoring and employee training. Expert in data analysis, I successfully implemented strategies that enhanced team efficiency and customer satisfaction. Adept at fostering communication, I empowered team members to excel in challenging situations, driving significant improvements in service quality.
Overview
3
3
years of professional experience
Work History
Customer Service Representative Team Lead
heathers kitchen
Brampton, Ontario
09.2023 - 05.2025
- Assisted with the hiring process of new Customer Service Representatives.
- Acted as liaison between management, customers and other stakeholders when needed.
- Encouraged open communication between team members about best practices for handling difficult customers.
- Monitored team performance metrics such as call wait times, average handle time and first call resolution rates.
- Implemented coaching techniques to help employees reach their full potential.
- Analyzed customer feedback data to identify trends and develop strategies for improvement.
- Provided guidance and support to Customer Service Representatives on a daily basis.
- Trained newly hired Customer Service Representatives on company policies, procedures and protocols.
- Served as primary point of contact for all internal and external inquiries regarding the department's services.
Call Center Representative
Answerplus
Brampton, Ontario
02.2023 - 08.2023
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Performed outbound calling campaigns to promote new products or services.
- Maintained accurate records of customer interactions for future reference.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
Light Duty Cleaner Team Lead
Dsv company
Brampton, Ontario
10.2022 - 01.2023
- Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
- Ensured compliance with state and federal laws pertaining to hazardous waste disposal methods and practices.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
- Maintained records of completed tasks including work orders and time sheets.
- Analyzed data from surveys and feedback forms to identify ways to improve service quality and efficiency.
Education
High School Diploma -
Niagara College
Toronto, ON04-2024
Skills
- Customer service
- Team leadership
- Performance monitoring
- Employee training
- Data analysis
- Communication skills
Timeline
Customer Service Representative Team Lead
heathers kitchen
09.2023 - 05.2025
Call Center Representative
Answerplus
02.2023 - 08.2023
Light Duty Cleaner Team Lead
Dsv company
10.2022 - 01.2023
High School Diploma -
Niagara College