Summary
Overview
Work History
Education
Skills
Timeline
Generic
Navdeep  Kaur

Navdeep Kaur

Calgary,AB

Summary

Experienced professional with strong communication and problem-solving skills developed in a fast-paced service environment. Proven track record of effectively managing and resolving customer inquiries to achieve high levels of satisfaction. Ready to utilize these skills in a new industry to boost team efficiency and improve customer experience.

Overview

1
1
year of professional experience

Work History

Administrative Assistant- Pharmacy Call Center

World Health Services
  • Managed high-volume inbound and outbound calls, assisting patients with prescription inquiries
  • Processed prescription requests, insurance verifications, and refills in coordination with pharmacists
  • Maintained accurate patient records and ensured compliance with confidentiality regulations
  • Scheduled medication deliveries and coordinated with healthcare providers for prescription clarifications

Customer Service Representative

World Health Services
  • Handled customer inquiries and resolved issues efficiently
  • Processed orders, payments, and managed customer accounts
  • Provided a positive customer experience in a fast-paced environment
  • Assisted in organizing and maintaining office operations
  • Handled data entry tasks and updated records accurately
  • Provided clerical support such as filing, photocopying, and email management

Warehouse Associate

Amazon
  • Receive, scan, sort, and store incoming inventory
  • Pick, pack, and prepare customer orders for shipment
  • Operate warehouse equipment such as scanners
  • Maintain accurate inventory records and report discrepancies
  • Follow safety guidelines and adhere to company policies

Sales Associate

Glam Bar Bazaar
10.2024 - Current
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Sales Associate

Urban Behavior
04.2024 - 09.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor's Degree - Bachelors of Business Administration

York University
New Westminster, BC
04.2023

Skills

  • Proficient in client interactions
  • Adept at managing multiple tasks
  • Proficient in warehouse software (Kabana)
  • Effective decision-making under pressure
  • Excellent organizational skills and time management
  • Conflict resolution and decision-making skills

Timeline

Sales Associate

Glam Bar Bazaar
10.2024 - Current

Sales Associate

Urban Behavior
04.2024 - 09.2024

Administrative Assistant- Pharmacy Call Center

World Health Services

Customer Service Representative

World Health Services

Warehouse Associate

Amazon

Bachelor's Degree - Bachelors of Business Administration

York University
Navdeep Kaur