Navdeep Kaur
Calgary,AB
Summary
Experienced professional with strong communication and problem-solving skills developed in a fast-paced service environment. Proven track record of effectively managing and resolving customer inquiries to achieve high levels of satisfaction. Ready to utilize these skills in a new industry to boost team efficiency and improve customer experience.
Overview
1
1
year of professional experience
Work History
Administrative Assistant- Pharmacy Call Center
World Health Services
- Managed high-volume inbound and outbound calls, assisting patients with prescription inquiries
- Processed prescription requests, insurance verifications, and refills in coordination with pharmacists
- Maintained accurate patient records and ensured compliance with confidentiality regulations
- Scheduled medication deliveries and coordinated with healthcare providers for prescription clarifications
Customer Service Representative
World Health Services
- Handled customer inquiries and resolved issues efficiently
- Processed orders, payments, and managed customer accounts
- Provided a positive customer experience in a fast-paced environment
- Assisted in organizing and maintaining office operations
- Handled data entry tasks and updated records accurately
- Provided clerical support such as filing, photocopying, and email management
Warehouse Associate
Amazon
- Receive, scan, sort, and store incoming inventory
- Pick, pack, and prepare customer orders for shipment
- Operate warehouse equipment such as scanners
- Maintain accurate inventory records and report discrepancies
- Follow safety guidelines and adhere to company policies
Sales Associate
Glam Bar Bazaar
10.2024 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Urban Behavior
04.2024 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor's Degree - Bachelors of Business Administration
York University
New Westminster, BC04.2023
Skills
- Proficient in client interactions
- Adept at managing multiple tasks
- Proficient in warehouse software (Kabana)
- Effective decision-making under pressure
- Excellent organizational skills and time management
- Conflict resolution and decision-making skills
Timeline
Sales Associate
Glam Bar Bazaar
10.2024 - Current
Sales Associate
Urban Behavior
04.2024 - 09.2024
Administrative Assistant- Pharmacy Call Center
World Health Services
Customer Service Representative
World Health Services
Warehouse Associate
Amazon
Bachelor's Degree - Bachelors of Business Administration
York University
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