Navdeep Kaur

• Working with a collaborative team in assisting clients with best on phone calls and in person.
• With the best use of practices and knowledge, dealing with emotionally charged individuals.
• Handling and going through different scenarios of clients without getting through conflicts. Working with different computer programs such as Microsoft Excel, Word, and PowerPoint.
• Handling financial transactions (e.g., payment processing, cash handling) from the public.
• Managing and maintaining up-to-date information databases, records, and resources related to government programs, services, and regulations.
• Managing administrative responsibilities such as appointment scheduling, document processing, and record keeping.
• Adheres to Freedom of Information and Protection of Privacy Act and responds to requests for information from clients, public, business community, and other government agencies.
• Handling payments for consumer taxes, casual remittance tax, boat and motor fuel and Carbon tax, mineral tax, logging tax, provincial sales tax and mineral tax.
• Applying for municipal and rural grants, also settling payments for rural properties using GENETACS software system.
• Working with complex databases such as mainframe Citrix (Used for ICBC transactions); Lighting experience for making inbound and outbound calls (COVID-BOOSTER IMMS CALLS) on the behalf of the ministry of Health, EVVS- Vital Statics for birth, marriage or death events.
• Worked as a part of Rapid Response Team during pandemic period, assisted citizens with enrollment in Covid-19 & IMMS vaccination calls and return traveler calls ( Number of citizens entering country were tracked with Arrive Can app and directions were given regarding their quarantine period).
• Working as skill trade exam specialist, I assist clients by phone in reserving exam rooms, arranging them based on availability, printing the exam, preparing the client for testing, and returning the exam to the examination department.

• Managing the E-LICENSING software for the issuance of hunting and freshwater fishing licenses. Financial reports include the ability to bill clients and make changes to invoices, payments, statements, unpaid fees, and payment adjustments and also printing batch reports.
• Registering Fish and Wildlife Id’s for clients, local vendors, resident, and non-resident guide fitters.
• Updating hunters in the WILD (Winchester system) by validating their information including name, contact information and hunting safety and residency credentials.
• Submitting Limited Entry Hunting (LEH) applications and issue licenses and species tags.
• Appoint and manage hunting vendors in accordance with the guidelines and procedures by signing up with yearly contracts.
• Processing monthly payments and returns and recording it through spreadsheets.
• Managing species tags and license inventories by performing yearly and semi-annual count.
• At the end of Fiscal year, recounting recalled stock, verifying about no outstanding payments and issue new contracts.

• Create and maintain schedules for community health worker (CHW) with PROCURA system software.
• Arrange or organize schedules for clients and/or patients in line with CHW availability.
• Perform maintenance of all statistics and reports that have to do with both CHW and patients.
• Responsible for properly entering client and staff information into a database, and also updating it on a regular basis
• Carry out management of the information databases that contain details of both staff and clients
• Reach out to CHW and clients with regards to changes in schedule that may come up on a daily basis
• Carrying out timekeeping tasks such as coordinating work schedules on the scheduling software system.
• Working and coordinating with other team members for covering sick calls, changes with client’s schedule (visit cancelling) and answering respective phone calls

• Negotiated contracts with vendors and suppliers.
• Ensured compliance with industry regulations and company policies.
• Monitored inventory levels, placing orders.
• Developed and implemented operational strategies to improve productivity.
• Maintained open communication channels within organization.
• Collaborated with other departments in cross-functional projects.
• Streamlined workflows by implementing new technology solutions.
• Hired trained, and mentored new employees.
• Reviewed processes for efficiency improvements and cost reductions.
• Oversaw budget planning and financial management.
• Resolved conflicts between team members professionally.
• Evaluated employees' training needs, providing necessary resources.
• Managed daily operations of department or company.
• Established and monitored key performance indicators KPIs.
• Cross-trained staff in secondary roles to expand operational diversity.
• Enforced safety procedures and monitored compliance.
• Covered daily business requirements with well-organized schedules and properly delegated assignments.
• Planned and executed strategies to increase business and drive profit growth.
• Established fruitful working relationships with employees, management and vendors.
• Delivered excellence in guest service and quality control of operations to attain company mission.
• Use of QuickBooks for keeping track of income and expenses, for invoicing and easy to coordinate bank account and credit cards to import transactions.
• Utilize ADP’s payroll software to manage employee payroll, benefits, leave, and insurance costs.
• Developing annual or quarterly budgets based on historical data and future projections with regards to inventory (smokes and pantry).
• Setting financial goals and performance targets for ordering store products with forecasting store sales by comparing it with last years of sales and revenue.
• Involving key staff members in the budgeting process to ensure realistic and achievable budgets

• Help clients in managing their accounts and products by focusing on client needs and expectations and hence making interactions meaningful.
• Listen to client needs and create a better solution.
• With the best use of technology, introducing clients to online banking and helping them to manage their banking needs better.
• Focus on accomplishing timing goals and delivering the best to make a difference

• Greeted and engaged with customers to assist with their needs, recommended merchandise and answering customer inquiries.
• Assisted customers with sale purchases as needed load orders into customer vehicles with assistance of another associate as needed and maintain the shopping carts outside the store.
• Ensured that every item is scanned properly, processed checkout and obtain payment.
• Balanced cash drawer at beginning and end of each shift.
• Recaptured sales from dissatisfied customers by listening and resolving problems.
• Kept clean, organized and well-stocked checkout areas.

• Greeted customers promptly.

• Processed daily cash transactions.

• Stocked and arranged mechanize according to dates and protocol.

• Ensured satisfied customer service.

• Counted cash drawers and balanced totals.

• Efficiently took orders and received payments in an extremely busy environment.

• Strong ability to multitask.

• Balanced cash and prepared tills for cashiers

• Computer proficient on different computer programs

• Ensured the work area was neat and clean.