Navdeep Kaur
49 Brookline Drive Bedford,NS
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
6
6
years of professional experience
Work History
Supervisor
A&W
Bedford, NS
11.2023 - Current
- Monitored actions of staff and customers to uphold health and safety standards.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.
- Handled complaints from customers professionally while maintaining positive attitude towards guests at all times.
CUSTOMER SERVICE REPRESENTATIVE
AFFINITY GLOBAL
Toronto, ON
06.2022 - 08.2023
- Manage large amounts of incoming and outgoing phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Keep records of customer interactions, process customer accounts and file documents
- Oversee customer financial accounts and process customer adjustments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered customer inquiries and provided accurate information regarding products and services.
RECEPTIONIST
AMY RESOURCES
Montreal, QC
09.2021 - 05.2022
- Answered and directed incoming calls using multi-line telephone system
- Processed payments and solved their problems
- About payments
- Prepared and managed the schedule of job
- Seekers
- Registered number of new people.
- Managed multiple tasks and met time-sensitive deadlines.
Customer Service
Platinum Honda
Khanna, Punjab, India
09.2019 - 05.2021
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained detailed records of all sales transactions for inventory control purposes.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Advised management on strategies to increase customer loyalty and retention rates.
- Prepared merchandise for purchase or rental.
- Organized store by returning merchandise to proper areas and restocked displays.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
Education
Tourism - Tourism Management
Alpha College of Business And Technology
Scarborough, ON04-2023
Skills
- Microsoft Office, MS Word, MS Excel and
- MS Access
- Customer relations skills
- Productive Learner
- Active listening skills
- Time Management
- Strong verbal and written communication
- Onsite Visits
- Verbal and Written Communication
- Team Collaboration
- Providing Feedback
- Guest Check-In
- Appointment Management
- Customer Service
- Call Answering and Routing
References
- Rohan Gill
Timeline
Supervisor
A&W
11.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
AFFINITY GLOBAL
06.2022 - 08.2023
RECEPTIONIST
AMY RESOURCES
09.2021 - 05.2022
Customer Service
Platinum Honda
09.2019 - 05.2021
Tourism - Tourism Management
Alpha College of Business And Technology
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