NAVDEEP KAUR
Brampton
Summary
As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Nafees Enterprises Inc
04.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Montreal Dispatcher
TRUE NORTH FREIGHT SOLUTIONS INC
12.2023 - 03.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Generated reports to track deliveries and maintain proper records and documentation.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
- Improved dispatch system efficiency with implementation of new scheduling software.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
Dispatcher
SHAAN EXPRESS INC.
09.2021 - 11.2023
- Demonstrated strong problem solving skills in resolving customer inquiries and complaints
- Maintained accurate records of dispatches, pickups, and deliveries
- Assigned loads to drivers based on designated routes and driver location
- CUSTOM CLEARANCE - Dealing with custom brokers to ensure border are clear beforehand (Driver's Departure)
- Analyzed and resolved customer inquiries for missed pick-ups, misplaced containers and property damage
- Managed and coordinated multiple projects while ensuring timely completion
- Reported delays, accidents or other traffic and transportation situations
- Set schedules, implemented new policies and worked with manger to optimize operational procedures and establish clear objectives
- Answered phone calls daily and pleasantly welcomed visitors at the office
- Prioritized and organized tasks to efficiently accomplish service goals
Customer Service Representative
GRD TRANSPORT
08.2019 - 07.2021
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Frankfinn Institute Of Air Hostess Training
04.2013 - 11.2014
- Assisted in organizing airport events such as airshows or VIP visits, showcasing professionalism and commitment to excellence in ground operations.
- Collaborated with colleagues in developing and refining maintenance procedures.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Education
Diploma - Early Childhood Education
Cégep De La Gaspésie Et Des Îles - Campus Montréal
05.2021
Bachelor - Computer Applications
GGNIMT
05.2018
Skills
- Professionalism
- Tracking System
- Call handling
- Multitasking and organization
- Customer relationship management
- Decision-making
- Problem-solving
- Data entry
- Customer Service
- Attention to details
- Time Management
Timeline
Customer Service Representative
Nafees Enterprises Inc
04.2024 - 03.2025
Montreal Dispatcher
TRUE NORTH FREIGHT SOLUTIONS INC
12.2023 - 03.2024
Dispatcher
SHAAN EXPRESS INC.
09.2021 - 11.2023
Customer Service Representative
GRD TRANSPORT
08.2019 - 07.2021
Customer Service Representative
Frankfinn Institute Of Air Hostess Training
04.2013 - 11.2014
Bachelor - Computer Applications
GGNIMT
Diploma - Early Childhood Education
Cégep De La Gaspésie Et Des Îles - Campus Montréal
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