Navdeep Kaur
Burnaby,BC
Summary
Compassionate Youth Care Worker known for high productivity and efficient completion of tasks. Skilled in behavior management, crisis intervention, and developmental support to cater to individual needs of youth. Excel in communication, empathy, and patience, ensuring positive outcomes in challenging situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Youth Care Worker
Spectrum Learning Centre
Maple Ridge, Canada
05.2023 - Current
- Provided day-to-day care and support to youths in a group home setting, ensuring a safe, structured, and supportive environment
- Assisted with the development of individual care plans and collaborated with team members to implement strategies for youth development and well-being
- Managed scheduling and coordination of activities for youth residents, ensuring appropriate staffing and coverage for outings, appointments, and group activities
- Monitored and tracked youth attendance, behaviors, and progress, ensuring timely reporting to supervisors and families
- Communicated with external services, including medical professionals and community partners, to coordinate appointments and other necessary interventions
- Supported youth in maintaining daily routines and meeting personal goals, fostering a sense of belonging and community
Educational Assistant
Langara College
Vancouver, Canada
09.2022 - 12.2023
- Assisted teachers in supporting students with diverse learning needs, including those with developmental delays, autism, and behavioral challenges
- Provided classroom support by working with small groups of students to reinforce lesson plans, assist with homework, and support social skills development
- Helped implement individualized programs for students, including academic support and emotional development activities
- Maintained records of student progress, including behavioral observations, academic achievements, and social interactions
- Collaborated with classroom teachers and resource staff to adapt lesson plans and teaching strategies based on the students' needs
Customer Service Representative
Best Buy Canada Inc.
, Canada
10.2022 - 05.2023
- Efficiently handled various transactions, including new orders, returns, and exchanges, ensuring a smooth purchasing experience for customers
- Assisted customers by offering detailed information about products, helped them make informed decisions based on their needs and preferences
- Skilled in addressing and resolving customer complaints or inquiries, demonstrating patience and emotional intelligence to ensure customer satisfaction
- Collaborate with sales staff by following up with customers, scheduling deliveries, and reconciling purchase orders, thereby enhancing overall store operations
- Ensuring that store signage is correct and that product information is up-to-date is crucial, as it helps prevent confusion and supports a positive shopping environment
Education
Associate of Science - Psychology
Langara College
01.2024
Educational Assistant -
Langara College
12.2023
Skills
- Interpersonal communication
- Microsoft Suite
- Operations software
- BookJane
- EPOS
- Team Player
- Critical analysis
- Trauma-informed approach
- Behavior management
- Crisis intervention
- Emotional development
- Records management
- Mental health support
Certification
- First Aid and CPR Level 1
- Nonviolent Crisis Intervention (NVCI)
- Microsoft 365 Fundamentals Specialization
- Food Safe Level 1
- Suicide Prevention Training
References
References available upon request.
Timeline
Youth Care Worker
Spectrum Learning Centre
05.2023 - Current
Customer Service Representative
Best Buy Canada Inc.
10.2022 - 05.2023
Educational Assistant
Langara College
09.2022 - 12.2023
Associate of Science - Psychology
Langara College
Educational Assistant -
Langara College
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