Navdeep kaur
Brampton,ON
Summary
Dynamic Customer Service Associate with a proven track record at Facebook, excelling in customer satisfaction and team collaboration. Expert in customer support and problem resolution, achieving high levels of efficiency and productivity. Trained new associates, demonstrating exceptional leadership and Microsoft Office proficiency.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Facebook
09.2022 - 06.2023
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Education
High School Diploma -
Akal Academy Bakarwal
VPO Bakarwal DT Moga Punjab 04-2022
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Guest services
- Complaint handling
- Microsoft office
- English fluency
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Associate
Facebook
09.2022 - 06.2023
High School Diploma -
Akal Academy Bakarwal
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