Navdeep Kaur

• Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
• Performed various administrative tasks by filing, copying and faxing documents.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.

• Greeted guests upon arrival by providing warm welcome.
• Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of
  satisfaction.
• Efficiently handled high volumes of phone calls while maintaining a calm demeanor under
  pressure.
• Collaborated with team members to ensure consistent delivery of exceptional customer service.
• Assisted in organizing special events, resulting in memorable experiences for hotel patrons.
• Streamlined front desk operations for improved efficiency and reduced wait times for guests.
• Addressed customer inquiries with timely and professional responses via phone, email and
  in-person interactions.

I´ve worked in customer service for the past two and a half years as a customer service representative, where I handled an average of 30 calls a day. I´m experienced in de-escalating tense situations, solving customer problems, and ensuring customer satisfaction.

1. Handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.

2. Processing orders and transactions. Moreover, handling cancellations, and returns and ensuring that customer orders and transactions are processed on time.

3. Dealing with unhappy customers and handling complaints is an almost inescapable duty of many customer services. Therefore, being able to diffuse frustrated customers and ensure effective and successful complaint resolution.

4. Collecting and analyzing customer feedback can also be a part of their customer service job tasks. There are numerous ways to automate feedback collection.

5. Review platforms are growing in popularity and more consumers are relying on other people's opinions/experiences when making purchasing decisions. Responding to product or company reviews written by customers is becoming an increasingly important responsibility of customer service employees.

6. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.