Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Navdeep Kaur

Edmonton,Canada

Summary

Dedicated and results-driven professional with a proven track record of delivering exceptional customer service. Highly skilled in building strong relationships with clients and ensuring their satisfaction. Adept at identifying and addressing customer needs, resolving issues promptly, and providing personalized solutions. Committed to delivering excellence in all interactions, consistently receiving positive feedback from customers.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Admin Assistant

Best Buy Canada ltd.
01.2022 - Current
  • Delivering coaching to enhance proficiency in best practices of the field.
  • Developing various communication materials to reach target audience.
  • Revising procedural workflows to achieve organizational targets while increasing workplace productivity.
  • Scheduling various appointments and meetings.
  • Responding effectively to sensitive inquiries or complaints
  • Coordinating office activities to streamline operations and promote compliance with organizational policies

Team Lead sales

Best Buy Canada ltd.
08.2016 - 12.2021
  • Assigned daily tasks to team members to enhance group productivity.
  • Monitored team progress and enforced deadlines
  • Verified stock levels, rectified variances and processed forms to ensure accurate system data.
  • Compiled monthly, quarterly, and annual performance data for managerial review.
  • Collaborated with shipping, warehouse, and personnel teams to streamline workflows.
  • Motivated team members to enhance customer satisfaction and loyalty.
  • Engaged with peer supervisors to streamline departmental activities.

Assistant Store Manager

Subway Sandwiches
11.2012 - 01.2018
  • Executed safe food handling practices, paired with exceptional service.
  • Managed scheduling to ensure proper shift coverage.
  • Addressed customer complaints through active listening, detailed recording and solution provision.
  • Managed team of cashiers to enhance sales transactions through handling various payment methods.
  • Maintained inventory by checking merchandise to determine levels
  • Supervised and gave constructive feedback for better performance.

Restaurant Hostess

JW Marriott International
05.2011 - 05.2012
  • Engaged guests upon arrival and directed them to designated seating areas.
  • Assisted service staff with maintaining cleanliness and organization of the dining area.
  • Provided menus and emphasized daily specials.
  • Handled phone inquiries to book and verify reservations.
  • Addressed and resolved food-related concerns swiftly.

Food Counter Attendant

Walt Disney World
05.2011 - 05.2012
  • Greeted guests with friendliness and professionalism
  • Effectively multitasked within fast-paced environment
  • Participated in ongoing training to enhance job skills and knowledge

Education

Diploma - Administrative Office Assistant

Robertson College
Edmonton
07.2022

B.Sc - Hospitality Administration

Chitkara School of Hospitality
05.2011

Internship - Hospitality Administration And Management

Central Mitchigan
Florida
09.2009

Skills

  • Microsoft Office
  • Verbal and Written Communication
  • Multitasking and Time Management
  • Cash Drawer Management
  • Customer Service
  • Event and meeting Planning
  • Office administration
  • Filing and database entry
  • Appointment scheduling
  • Team bonding with training and coaching

Languages

English, Punjabi, Hindi and Urdu.
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Elementary

Certification


  • First Aid/CPR/AED Certification - American Red Cross or St John Ambulance.
  • Future leaders.
  • Learn to LEAD.

Timeline

Senior Admin Assistant

Best Buy Canada ltd.
01.2022 - Current

Team Lead sales

Best Buy Canada ltd.
08.2016 - 12.2021

Assistant Store Manager

Subway Sandwiches
11.2012 - 01.2018

Restaurant Hostess

JW Marriott International
05.2011 - 05.2012

Food Counter Attendant

Walt Disney World
05.2011 - 05.2012

Diploma - Administrative Office Assistant

Robertson College

B.Sc - Hospitality Administration

Chitkara School of Hospitality

Internship - Hospitality Administration And Management

Central Mitchigan

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Navdeep Kaur