Navdeep Kaur
Calgary,AB
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles from Front Desk Agent at Stanton Suites Hotel Yellowknife to Registered Nurse. Excelled in enhancing guest and patient satisfaction, adept at cash handling and critical care, achieving positive outcomes in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Stanton Suites Hotel Yellowknife
02.2023 - 08.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Health Care Aide
Care At Home Services
07.2021 - 12.2023
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
Office Admin Assistant
Bds International Trucking Ltd
02.2021 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Registered Nurse
Emc Super Speciality Hospital Amritsar
09.2017 - 06.2019
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Education
Diploma - Gerontology Nursing
St Clair College Ace Acumen
Toronto, ON01.2021
Bachelor Of Science In Nursing - Nursing
SBS College of Nursing
Sohian Kalan , Amritsar09.2017
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
Languages
English
Professional Working
Certification
Licensed practical Nurse (Alberta)
Basic life support (CPR)
Timeline
Front Desk Agent
Stanton Suites Hotel Yellowknife
02.2023 - 08.2024
Health Care Aide
Care At Home Services
07.2021 - 12.2023
Office Admin Assistant
Bds International Trucking Ltd
02.2021 - 12.2023
Registered Nurse
Emc Super Speciality Hospital Amritsar
09.2017 - 06.2019
Licensed practical Nurse (Alberta)
Basic life support (CPR)
Diploma - Gerontology Nursing
St Clair College Ace Acumen
Bachelor Of Science In Nursing - Nursing
SBS College of Nursing
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