Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Navdeep Kaur

Kingston,ON

Summary

Adept at elevating customer experiences, I honed my skills in conflict resolution and Microsoft Excel at Jimmy The Greek, consistently exceeding performance metrics. My background includes enhancing team morale and customer satisfaction through effective communication and critical thinking, showcasing a blend of hard and soft skills pivotal for dynamic work environments.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Subway
01.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.

Internship Student

Dr. K & Associates Dental Centre
12.2023 - 12.2023
  • Developed professional skills through hands-on experiences, including time management and effective communication.
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Sorted, organized, and maintained files.
  • Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
  • Assisted colleagues in their tasks when needed, fostering a supportive work environment.
  • Collected, arranged, and input information into database system.

Server

Bar Burrito
07.2022 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Customer Service Representative

Jimmy The Greek
05.2022 - 07.2022
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Education

High School Diploma -

St. Lawrence College
Kingston, ON
08-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Payment processing
  • Microsoft outlook
  • Scheduling
  • Follow-up skills

Languages

English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Internship Student

Dr. K & Associates Dental Centre
12.2023 - 12.2023

Customer Service Representative

Subway
01.2023 - Current

Server

Bar Burrito
07.2022 - 01.2023

Customer Service Representative

Jimmy The Greek
05.2022 - 07.2022

High School Diploma -

St. Lawrence College

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Navdeep Kaur