Overview
Work History
Education
Skills
Languages
Timeline
Generic

Navdeep Kaur

Surrey,BC

Overview

12
12
years of professional experience

Work History

Operational Manager

Shady Tree Restaurant
02.2023 - Current
  • Improved team productivity through effective communication, training, and performance evaluations.
  • Managed budgets for multiple projects, ensuring timely delivery and cost control.
  • Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
  • Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Supervisor

A&W
06.2019 - 02.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.

Executive Assistant

Kidzee School
04.2015 - 03.2019
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Answered high volume of phone calls and email inquiries.
  • Organized and coordinated conferences and monthly meetings.
  • Improved office efficiency by implementing new filing systems and document management processes.

Software Testing Lead

Info Spark IT Solutions
07.2012 - 03.2015
  • Validated system functionality against requirements through rigorous regression testing efforts.
  • Increased customer satisfaction by ensuring delivery of high-quality products with minimal defects.
  • Facilitated knowledge sharing sessions among team members to foster a culture of continuous learning.
  • Earned recognition as subject matter expert through consistent demonstration of technical expertise and commitment to software quality excellence.
  • Collaborated with cross-functional teams to identify, prioritize, and resolve software issues in a timely manner.
  • Reduced product defects by diligently executing thorough manual and automated testing procedures.

Education

Maters In Computer Applications - Computer

Aryan College
India
03.2013

BCA - Computer Science

MDS University
India
03.2010

Skills

Customer Service

Languages

English
Professional Working
Punjabi
Professional Working
Hindi
Full Professional

Timeline

Operational Manager

Shady Tree Restaurant
02.2023 - Current

Supervisor

A&W
06.2019 - 02.2021

Executive Assistant

Kidzee School
04.2015 - 03.2019

Software Testing Lead

Info Spark IT Solutions
07.2012 - 03.2015

Maters In Computer Applications - Computer

Aryan College

BCA - Computer Science

MDS University

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Navdeep Kaur