Navdeep Kaur
Surrey,BC
Overview
12
12
years of professional experience
Work History
Operational Manager
Shady Tree Restaurant
02.2023 - Current
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Supervisor
A&W
06.2019 - 02.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed and implemented customer service policies to enhance satisfaction.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
Executive Assistant
Kidzee School
04.2015 - 03.2019
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Improved office efficiency by implementing new filing systems and document management processes.
Software Testing Lead
Info Spark IT Solutions
07.2012 - 03.2015
- Validated system functionality against requirements through rigorous regression testing efforts.
- Increased customer satisfaction by ensuring delivery of high-quality products with minimal defects.
- Facilitated knowledge sharing sessions among team members to foster a culture of continuous learning.
- Earned recognition as subject matter expert through consistent demonstration of technical expertise and commitment to software quality excellence.
- Collaborated with cross-functional teams to identify, prioritize, and resolve software issues in a timely manner.
- Reduced product defects by diligently executing thorough manual and automated testing procedures.
Education
Maters In Computer Applications - Computer
Aryan College
India03.2013
BCA - Computer Science
MDS University
India03.2010
Skills
Customer Service
Languages
English
Professional Working
Punjabi
Professional Working
Hindi
Full Professional
Timeline
Operational Manager
Shady Tree Restaurant
02.2023 - Current
Supervisor
A&W
06.2019 - 02.2021
Executive Assistant
Kidzee School
04.2015 - 03.2019
Software Testing Lead
Info Spark IT Solutions
07.2012 - 03.2015
Maters In Computer Applications - Computer
Aryan College
BCA - Computer Science
MDS University
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