Summary
Work History
Education
Skills
Languages
Timeline
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Navdeep Kaur

Barrie,ON

Summary

Dynamic professional with a proven track record at LifeLabs, adept in customer service and problem-solving abilities. Excelled in high-stress situations, enhancing customer loyalty through empathetic resolutions. Skilled in Microsoft Excel and active listening, I significantly improved billing accuracy and client trust. Passionate about leveraging critical thinking and data entry skills to drive results and exceed expectations.

Work History

Customer Service Representative

LifeLabs
Mississauga, ON
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Collections Agent

Bill Gosling Outsourcing
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.

Security Guard

Securitas
Bolton, ON
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.

General Laborer

TJX
Brampton
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.

Way Billing Agent

FedEx
Mississauga, ON
  • Handled sensitive client information discreetly, adhering to strict confidentiality protocols at all times.
  • Collaborated with account managers to ensure accurate invoicing for complex contracts and special projects.
  • Cultivated strong relationships with customers, promoting trust through clear communication about billing matters.
  • Analyzed payment discrepancies between invoices issued vs received payments, rectifying any errors promptly.

Front Desk Receptionist

Immigration Consulting Services
Brampton, ON
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

Diploma - Human Resource Management

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON
06.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Microsoft Excel
  • Microsoft Outlook
  • Paperwork Processing

Languages

English
Full Professional
Punjabi
Full Professional

Timeline

Customer Service Representative

LifeLabs

Collections Agent

Bill Gosling Outsourcing

Security Guard

Securitas

General Laborer

TJX

Way Billing Agent

FedEx

Front Desk Receptionist

Immigration Consulting Services

Diploma - Human Resource Management

Sheridan College Institute of Technology And Advanced Learning

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Navdeep Kaur