Navdeep Kaur
Brampton,ON
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Lead
Heavenly Desserts & Cafe
11.2022 - Current
- Duration: 1 year
- Took orders, prepared meals and collected payments
- Provided excellent customer service by greeting customers and meeting quality expectations
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
Front Desk Agent
Quality Inn Airport West
12.2021 - Current
- Duration: 2 years 2 months
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Breakfast Attendant
Quality inn Airport West
03.2022 - 12.2023
- Duration: 1 year 8 months
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy
Warehouse Associate
DSV - Global Transport and Logistics
10.2021 - 12.2021
- Duration: 3 months
Packager
Jones Healthcare Group
01.2021 - 09.2021
- Duration: 9 months
Education
Hotel & Resort Management
Lambton College Mississauga
Mississauga, ON05.2022
Bachelor of Arts -
PUNJAB UNIVERSITY CHANDIGARH
PUNJAB, INDIA05.2018
Skills
- Leadership
- Microsoft Office
- Reservations Assistance
- Upselling techniques
- Staff training and development
- Multitasking proficiency
- Cash Handling
- Problem-solving skills
Certification
- AODA - Ontario Ministry of Labour, Training and Skills Development
- OSHA - Ontario Ministry of Labour, Training and Skills Development
- Smart Server Certificate - Smart Serve Ontario
- WHIMS - TrainCan, Inc.
- Food Handlers Certificate - TrainCan, Inc. (Issued Dec 2020 - Expires Dec 2025)
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Team Lead
Heavenly Desserts & Cafe
11.2022 - Current
Breakfast Attendant
Quality inn Airport West
03.2022 - 12.2023
Front Desk Agent
Quality Inn Airport West
12.2021 - Current
Warehouse Associate
DSV - Global Transport and Logistics
10.2021 - 12.2021
Packager
Jones Healthcare Group
01.2021 - 09.2021
Hotel & Resort Management
Lambton College Mississauga
Bachelor of Arts -
PUNJAB UNIVERSITY CHANDIGARH
- AODA - Ontario Ministry of Labour, Training and Skills Development
- OSHA - Ontario Ministry of Labour, Training and Skills Development
- Smart Server Certificate - Smart Serve Ontario
- WHIMS - TrainCan, Inc.
- Food Handlers Certificate - TrainCan, Inc. (Issued Dec 2020 - Expires Dec 2025)
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