Navdeep Kaur
Winnipeg,MB
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Regional Manager
World Gateway Immigration
03.2023 - Current
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 4 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Analyzed market trends and customer feedback to develop new strategies for improving operations.
Office Operations Manager
World Gateway Immigration
01.2019 - 03.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for director.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity and submitted evaluation reports.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
Administrative Assistant
World Gateway Immigration
06.2016 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting 50 visitors everyday.
- Assisted coworkers and staff members with special tasks on daily basis.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing 100 + mails.
Customer Service Representative
Kurbes
02.2015 - 05.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Post Graduate Diploma - Wireless Information Networking
Sir Sandford Fleming College
Peterborough, ON04.2016
Bachelors of Technology - Electronics And Communication Engineering
Gulzar Group of Institutes
Khanna, India04.2014
Skills
- Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)
- Outstanding organizational, multitasking, and problem-solving abilities
- Typing speed is 60 wpm
- Excellent communications skills with focus on team building and customer relations
- Ability to work remotely with excellent time management, communications and critical thinking skills
- Business Development and Planning
- Strategic Development
- Sales and Marketing Strategies
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Regional Manager
World Gateway Immigration
03.2023 - Current
Office Operations Manager
World Gateway Immigration
01.2019 - 03.2023
Administrative Assistant
World Gateway Immigration
06.2016 - 01.2019
Customer Service Representative
Kurbes
02.2015 - 05.2016
Post Graduate Diploma - Wireless Information Networking
Sir Sandford Fleming College
Bachelors of Technology - Electronics And Communication Engineering
Gulzar Group of Institutes
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