Navdeep Kaur
Winnipeg,MB
Summary
Collaborative, creative, and hardworking professional with over 2 years of experience in retail environment. Proficient in delivering high quality and consistent customer service while multitasking in a fast-paced work environments. Skilled in facilitating communication among various departments in a workplace.
Overview
4
4
years of professional experience
Work History
Cook
Stella’s
winnipeg, manitoba
06.2022 - Current
- Pleases customers by providing a pleasant dining experience
- Serves meals by reviewing recipes; assembling, combining, and cooking ingredients maintaining a sanitary kitchen
- Executes cold food production in accordance with standards of plating guide specifications
- Attends to the detail and presentation of each order
- Places and expedites orders
- Prepares ingredients by following recipes; slicing, cutting, chopping, mincing, shipping , and mixing ingredients; adding seasonings; verifying taste; and plating meals
- Completes hot meal preparation by grilling, sautéing, roasting, frying, and broiling ingredients and assembling and refrigerating cold ingredients
- Adheres to proper food handling, sanitation, and safety procedures; maintains temperature and Hazard Analysis Critical Control Point (HACCP) logs as required; and maintains appropriate dating, labeling, and rotation of all food items.
Intern- Inventory Control Clerk
Macdon industries ltd
winnipeg, manitoba
05.2023 - 06.2023
- Performed scheduled inventory counts and supply audits
- Tracked inventory usage, documented discrepancies and maintained overall count
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room
- Executed and reported variance and gap analysis
- Managed inventory by performing physical counts, identifying variances and reconciling records
- Entered information into system to update status reports
- Researched inventory-related discrepancies and made appropriate adjustments in system
- Performed cycle counts on daily basis to immediately spot errors and apply remedies
- Executed cycle counts of materials onsite and reconciled against company reports.
Customer Service Representative
Skip
Winnipeg , Manitoba
12.2022 - 03.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promptly responded to inquiries and requests from prospective customers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Implemented and developed customer service training processes.
Receptionist
Green Valley Convent School
moga, punjab
08.2021 - 03.2022
- Created a welcoming environment by greeting guests, answering phone calls, directing visitors, and taking messages for employees
- Took customer complaints or issues and passed them on to the appropriate teams
- Created and distributed company memos through email, letters, or telephone calls
- Scheduled and maintained the calendar of company executives
- Coordinated the booking and setting up of meeting rooms
- Organized and filed company documents either electronically or with a paper filing system.
Production Cook
Kaka Sweet House
winnipeg, manitoba
10.2020 - 06.2021
- Experienced in using different cooking tools, equipment, and utensils
- Acquired expert knowledge of various cooking methods and procedures
- Understood food preparation techniques and followed those while maintaining the hygiene
- Followed recipes to prepare various dishes by following the correct measurements of ingredients.
Store Attendant
Unique fashion store
moga
09.2019 - 03.2020
- Participated in stock management, control and attached price tags to merchandise
- Assisted shoppers in locating the products and goods they desire
- Guided and advised customers on product selection
- Performed cash processing, card payments and processed refunds
- Kept the store clean and tidy; which included mopping and facing products
- Worked within established guidelines of the brands
- Looked out for shoplifters; was responsible for security checks within the store as well as watching out for fraudulent credit cards etc.
Education
Diploma - Logistics and Supply Chain Management
Robertson College
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Royal convent school
Skills
- Data analysis
- Directing
- File management
- Inventory management
- Logistics
- Safety
- Supply chain management
- Warehouse Operations
- Operations management
- Positive and Professional
- Critical Thinking
- Collaborative Relationships
Additional Information
AWARDS
- Tallentex November 2019 & February 2018 Iken Scientific July 2010 Maths Olympics August 2007
Languages
English
Punjabi
Hindi
Timeline
Intern- Inventory Control Clerk
Macdon industries ltd
05.2023 - 06.2023
Customer Service Representative
Skip
12.2022 - 03.2023
Cook
Stella’s
06.2022 - Current
Receptionist
Green Valley Convent School
08.2021 - 03.2022
Production Cook
Kaka Sweet House
10.2020 - 06.2021
Store Attendant
Unique fashion store
09.2019 - 03.2020
Diploma - Logistics and Supply Chain Management
Robertson College
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Royal convent school
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