Navdeep Kaur
Barrie,ON
Summary
- Highly skilled Help Desk Technician and Software Developer experienced with troubleshooting and resolving technical issues.
- Bringing forth expertise in design, installation, testing and maintenance of web systems.
- Able to effectively self-manage during independent projects, as well as collaborate in a team setting.
- Proficient at delivering exceptional guest service through brilliant communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Application Developer
Bell Canada
Toronto, ON
07.2021 - 11.2022
- Work with project teams provide input and assistance in the design, development, and support of ETL and database objects
- Wrote clean, scalable code using .NET programming languages
- Wrote SQL statements and stored procedures
- Develop documentation throughout the software development life cycle.
Customer Service Representative
Comtel Solutions
Toronto, ON
09.2019 - 08.2020
- Handled over 80+ customer interactions per day, providing detailed and personalized services to ensure customer retention
- Generated opportunities to promote products at all times and rebuttal efficiently to ensure customers understand the value of the product being offered
- Achieved 80% rating through consistent proactive resolution
- Excellent multitasking skills to manage various aspects of client requirements such as verifying information, updating customer information, After Call Time etc
- Maintain knowledge of competitor pricing, programs, products, and services
- Processing orders, forms, applications, and requests and enter sales orders accurately and take payments
- Documenting all actions taken and updating the appropriate databases for files.
Software Developer
CS Soft Solutions Pvt Ltd
Mohali, India
01.2016 - 12.2017
- Worked as database and software developer on various projects which helped in improving my skills as a logical, analytical thinker and develop excellent managerial skills
- Analyzed business requirements, including evaluation of systems specifications for client websites
- Developed my stored procedures, functions, schema, and views which helped in managing and maintain Corporate Data warehouse
- Proactively develop interactive dashboards in Power-BI, Tableau which provided overall summary of the databases and their tables, which helped to monitor the trends
Help Desk Technician
InfoTech Pvt. Ltd
Chandigarh, India
08.2014 - 12.2015
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Intern
Sebiz Infotech
Mohali, India
01.2014 - 06.2014
- Developed software application named Engage Patient for Sebiz Infotech Ltd, Mohali
- Designed an effected architecture which helped in creating an efficient workflow for the site
- Use of different technologies like .net, SQL, HTML and CSS to create a user-friendly site.
Education
Post Graduate Certificate - Big Data Analytics
Georgian College
Barrie, ON12.2018
Master's - Computer Application
Punjabi University
Punjab, India06.2014
Skills
- Analytical and critical thinker
- Microsoft Office : MS Word, Ms Excell, Ms PowerPoint
- Verbal and Written Communication
- Customer Support
- Computer Diagnostic Software
- Resolve Technical Problems
- Computer Hardware Knowledge
Certification
- English
- Punjabi
- Hindi
Timeline
Application Developer
Bell Canada
07.2021 - 11.2022
Customer Service Representative
Comtel Solutions
09.2019 - 08.2020
Software Developer
CS Soft Solutions Pvt Ltd
01.2016 - 12.2017
Help Desk Technician
InfoTech Pvt. Ltd
08.2014 - 12.2015
Intern
Sebiz Infotech
01.2014 - 06.2014
Post Graduate Certificate - Big Data Analytics
Georgian College
Master's - Computer Application
Punjabi University
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