Navateja Akki
Thunder Bay,ON
Summary
Energetic, results-driven Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Department Manager
Walmart
Thunder Bay, ON
02.2022 - Current
- Assist customers with locating items on the sales floor and in backroom storage areas
- Coordinate staff to restock store in a well-organized manner to present attractive, full shelves for customers
- Operate manual/motorized pallet jacks to transfer loads safely between staging, storage, and sales floor
- Process incoming merchandise and organize employees to assist with proper down stacking techniques to minimize unloading time
- Stage merchandise for easy movement to storage locations or straight to the sales floor for restocking
- Follow pick sheets to pull merchandise for restocking on the sales floor
- Recover products from multiple departments and return them to the correct sales floor locations
- Identify and report warehouse hazards and quickly resolve it.
- Analyzed business performance data and forecasted business results for upper management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Merchandise Associate
Walmart
Thunder Bay
09.2021 - 02.2022
- Conducted weekly cycle counts of merchandise inventories to maintain accurate records of stock levels.
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Participated in physical inventories by counting merchandise stored in backroom areas.
- Selected merchandise based on quality and cost-efficiency models.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
Customer Service Representative
Vandana Supermart
Hyderabad
06.2017 - 08.2019
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Mentored new employees on procedures and policies to maximize team performance.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Manager
Vandana Supermart
Hyderabad
08.2019 - 04.2021
- Developed and implemented strategies for providing excellent customer service experience.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Industrial Manufacturing process -
01.2023
Mechanical Engineering Degree -
01.2017
Skills
- Team Supervision
- Logistics Planning
- Problem-Solving
- Work Planning and Organization
- Customer Service
- Quality Assurance Controls
- Skilled multi-tasker
- Relationship Building
- Excellent time management skills
- Employee Scheduling
References
Sebastien Skaf, Assistant manager, Walmart, ON, Sskaf.s03124.ca@wal-mart.com, (807) 633-9120
Certification
- Certified Power Lifting Machine Operator
- Smart Serve Certified
- Standard First Aid & CPR/AED level
Accomplishments
- 4 Times Shining Star of the month as a Department Manager in Walmart
Timeline
Department Manager
Walmart
02.2022 - Current
Merchandise Associate
Walmart
09.2021 - 02.2022
Customer Service Manager
Vandana Supermart
08.2019 - 04.2021
Customer Service Representative
Vandana Supermart
06.2017 - 08.2019
Industrial Manufacturing process -
Mechanical Engineering Degree -
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