Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Navanpreet Kaur

BRANTFORD,ON

Summary

With 2+ years experience in Dispatch/Customer Service, I have a skill set in managing fleet and personnel operations. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Looking for an opportunity where I can utilize my decision making, problem-solving and time management skills to positively impact company's success.

Overview

3
3
years of professional experience

Work History

Dispatch/Customer Service Representative

HST Transportation Inc.
04.2022 - 01.2024
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Communicated with customers and drivers to provide delivery updates and resolution, boosting client satisfaction.
  • Streamlined dispatch process by organizing resources and routes, through detailed analysis and planning, optimizing response efforts.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Maintained accurate records of all dispatched calls, driver's hours, improving data tracking for future analysis.
  • Maintained daily and monthly Log truck/TRL repairs to ensure low cost and maximum profitability.

Cashier

Easy Day Grocery Store
04.2021 - 01.2022
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Answered questions about store policies and addressed customer concerns.

Education

Certificate - Supply Chain Management

Humber College
Toronto, ON
05.2022

BBA - Business Administration

Chandigarh University
Punjab, India
05.2020

Skills

  • Avaal Dispatch Certificate
  • Recordkeeping strengths
  • Tracking tasks
  • Microsoft Office
  • Transportation management systems
  • Route Planning
  • Critical Decision-Making
  • Creative Thinking
  • Workload Management
  • Database Maintenance
  • Customer Service and Coordination
  • 40 wpm Typing Speed
  • Oral and written communications

Languages

English
Hindi
Punjabi

Timeline

Dispatch/Customer Service Representative

HST Transportation Inc.
04.2022 - 01.2024

Cashier

Easy Day Grocery Store
04.2021 - 01.2022

Certificate - Supply Chain Management

Humber College

BBA - Business Administration

Chandigarh University

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Navanpreet Kaur