Navalpreet Dhanoa
Brampton,Canada
Summary
Experienced and skilled agent adept at identifying client needs and finding effective solutions. Proven track record of surpassing sales objectives. Recognized for exceptional interpersonal skills and cultivating loyal customer relationships. Highly organized and reliable candidate proficient in managing multiple priorities. Willing to take on additional responsibilities to contribute to team success. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Customer Service/Front Test Agent
Serco Canada, Drive Test Centre, Toronto Metro East
04.2023 - 09.2023
- Enhanced efficiency by accurately scheduling and administering driving tests, reducing wait times for customers
- Improved customer satisfaction through prompt assistance with inquiries and issues, fostering a positive testing environment
- Ensured safety compliance by adhering to security protocols, creating a secure atmosphere for all.
Ramp Agent
Menzies Aviation, Pearson Airport, Canada
01.2021 - 08.2022
- Achieved 100% on-time departures by effectively managing aircraft cargo and baggage operations
- Maintained a safe work environment by rigorously following safety protocols for equipment operation
- Streamlined operations and improved teamwork through collaborative communication with staff.
Customer Service Associate
McDonald's, Brampton, ON
06.2020 - 01.2021
- Improved service speed and customer satisfaction by accurately processing orders in a high-volume setting
- Enhanced customer loyalty by addressing inquiries and resolving issues promptly
- Fostered a positive dining experience through teamwork to maintain cleanliness and organization.
- lead a team during shifts
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Assistant Coach
Brampton East Soccer Club, Brampton
09.2017 - 06.2020
- Elevated team performance by focusing on individual skill development during practices
- Improved practice efficiency by assisting in organization and strategy planning with the head coach
- Fostered teamwork on the field by leading players during games and encouraging communication.
Warehouse Employee
Amazon Warehouse, Bolton
10.2019 - 05.2020
- Consistently exceeded productivity goals by efficiently stowing and retrieving products
- Maintained a safe working environment by adhering to safety guidelines during equipment operation
- Contributed to team efficiency and morale through collaborative efforts.
Admission Agent
Canada's Wonderland
05.2018 - 10.2018
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Counsellor
Gurmat Camp, Brampton
06.2016 - 09.2017
- Created an engaging environment for campers through organized activities and guidance
- Promoted teamwork and skill development by planning structured daily activities
- Enhanced camper experience by ensuring participation and enjoyment in all activities.
Education
Bachelor of Arts - Anthropology
York University
Toronto, ON10.2024
High School Diploma -
Bramalea Secondary School
Brampton, ON07.2020
Skills
- Ensuring customer satisfaction
- Documenting information
- Public Speaking
- Sales closing
- Problem-solving skills
- Meeting Coordination
- Conflict Resolution
- Organizational Skills
- Time Management
- Analytical Skills
- Sales Promotion
- Teamwork and Collaboration
Languages
English
Native or Bilingual
French
Native or Bilingual
Punjabi
Full Professional
Hindi
Professional Working
Urdu
Limited Working
Timeline
Customer Service/Front Test Agent
Serco Canada, Drive Test Centre, Toronto Metro East
04.2023 - 09.2023
Ramp Agent
Menzies Aviation, Pearson Airport, Canada
01.2021 - 08.2022
Customer Service Associate
McDonald's, Brampton, ON
06.2020 - 01.2021
Warehouse Employee
Amazon Warehouse, Bolton
10.2019 - 05.2020
Admission Agent
Canada's Wonderland
05.2018 - 10.2018
Assistant Coach
Brampton East Soccer Club, Brampton
09.2017 - 06.2020
Counsellor
Gurmat Camp, Brampton
06.2016 - 09.2017
Bachelor of Arts - Anthropology
York University
High School Diploma -
Bramalea Secondary School
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