NAVALJOT NAVALJOT
Brampton,ON
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Esso Gas Station
Mississauga, ON
03.2023 - Current
- Redeemed coupons to discount purchases.
- Answered product questions using knowledge of sales and store promotions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Customer Service Associate
AMAZON INDIA
CHANDIGARH, CHANDIGARH
01.2022 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Informed customers about special promotions and provided detailed information for various products.
Customer Service Representative
Pizza Hut
PATIALA, PUNJAB
06.2019 - 12.2021
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Education
POST GRADUATE DEGREE - ADVANCED PROJECT MANAGEMENT
LAMBTON COLLEGE
Mississauga, ON09.2024
Bachelor of Arts - HONORS IN PUBLIC ADMINISTRATION
PUNJABI UNIVERSITY PATIALA
PATIALA05.2019
Skills
- Stocking and Replenishing
- Telephone Reception
- Till Counting
- Customer Service and Assistance
- Customer Complaint Resolution
- Retail Merchandising
- Customer Satisfaction
- Sales and Promotions
- Customer Relationship Management
- Coin and Currency Counting
- Conflict Resolution Techniques
- Customer Transactions
- Food and Beverage Experience
- Cashier Oversight
- Microsoft Office
- Corporate Policies
- Gas Pumping
- Dispensing Lottery Tickets
- Billing and Payment Processing
- Professional Telephone Etiquette
- PCI (Payment Card Industry)
Timeline
Customer Service Cashier
Esso Gas Station
03.2023 - Current
Customer Service Associate
AMAZON INDIA
01.2022 - 11.2022
Customer Service Representative
Pizza Hut
06.2019 - 12.2021
POST GRADUATE DEGREE - ADVANCED PROJECT MANAGEMENT
LAMBTON COLLEGE
Bachelor of Arts - HONORS IN PUBLIC ADMINISTRATION
PUNJABI UNIVERSITY PATIALA
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