Naval Batth

College of Nurses Of Ontario (CON) | Client1: Integration of CRM dynamics and LMS system. Data Migration from On premises server to secure Microsoft Azure.
•Lead Project status meeting and provide project status report.
•Improved on time delivery by 18-20% by removing impediments, fostering culture of data driven continuous improvement.
•Facilitated release plan meeting (scope MVP), identifying risk associated (SWOT) and created mitigation plan.(end to end execution)
•Facilitated meeting between external stakeholder and project teams. Track various KPI to ensure team alignment with OKR.
•Work closely with PO in refinement session and removed impediments to ensure backlog is healthy.

HSBC Bank | Client2: Enhanced the customer engagement and service excellence in finance.
•Work closely with program manager, facilitated PI planning as RTE and aligned team with PI objective.
•Established project timeline and matrices, follow up to ensure that obstacles are mitigated and progress is ongoing.(OKR and KPI).
•Assisted the release engineer by ensuring team with deployment checklist to Go live.

Re/Max | client3: Implementation of salesforce CRM tool to revolutionize sales for marketing team and customer management.
• Facilitating daily updates, customer reviews and retrospective meetings are held consistently

Punjab Insurance | Client: Transfer of data from legacy to cloud based web application
Migration of data to cloud based web application and did financial analysis, to modernize the data management, enhanced accessibility and streamline operation for higher sales efficacy.

TJX | Client: Building a handling system to improve sales order workflow and efficiency for retail store Marshalls.
Served as a liaison between scrum teams and key stakeholders to facilitate collaborative communication. As a Scrum Master coordinated with agile coach in change transformation (waterfall to agile).

Successfully carried out following task and responsibilities.

•As Scrum Master facilitated Scrum ceremonies: sprint planning, backlog refinement, daily scrum, sprint retrospective and sprint review to improve scrum effectiveness in organization.
•Eliminated impediments that hindered cross functional team capabilities and cohesion to create a more collaborative and trusted team environment. ·
•Coached and mentored business and development team on agile best practices and scrum values. ·
•Assisted product owner in backlog prioritizing, refining and writing user stories clear program vision and roadmap. ·
•Facilitated sprint planning meetings to prepare sprint backlog and estimate user stories.
•Facilitated sprint retrospective meeting to find better process practice for team and doing collaborative team activities for building team collaboration ·
•Facilitated sprint review meeting to capture feedback and assess progress against the sprint goal determined during sprint planning. ·
•Being a part of community of practices always try to implement best practices followed by other Scrum Master to ensure continuous learning in team. ·
•Implemented dependency board to mitigate the project risk. (risk management) ·
•Always trying to ensure psychological safe environment for team so that they can speak up, discuss challenges, offer ideas and ask questions without fear of being judged or embarrassed.
•Facilitating team building activities and fostering collaborative team culture for continuous improvement.
•Facilitated scrum of scrum to identify and resolve cross-team dependencies and issues on other team.
•Guided the team to the journey of self-organizing, high performing so business value can be added quickly.
•Analyzes and track metrics to support decision-making and process improvements in an agile development. (Performance and communication skill).

Fortis Hospital: Transforming Fortis healthcare with SAP CRM.

The purpose of implementation is to improve patient experience, streamline processes, and increase revenue. The CRM will enable hospital to gather and store patient information. By using technology to collect, analyze, and act on patient information

Carried out following Task and Responsibilities. ·

• Conducted GAP analysis to understand the shortcomings of the existing and evaluated the new system’s benefits. ·
• Identified and developed use cases from the business and system requirements.
• Documented high-level and detailed usecases to include all the functionalities of the new system. ·
• Conducted JAD sessions with management, SMEs, vendors, users, and other stakeholders for open and pending issues and gathered business and system requirements and prepared Business Requirement Document (BRD) and System Requirement Specifications (SRS) then converted Business requirements into Functional Requirements Specification (FRS). ·
• Provided a high degree of coordination between user, technical, application, and business unit entities to ensure data integrity and effective reporting. ·
• Built templates and dashboards for customized views of the data specific to each group and line of business.
• · Scheduled meetings with developers, system analysts and testers to collaborate on resource allocation and project completion using MS Project. ·
• Extensively involved in documenting the test cases and test plans, facilitating User Acceptance Testing (UAT