Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Hi, I’m
Navdeep Kaur
Winnipeg,Canada
Summary
Overview
3
years of professional experience
1
Certification
Work History
Rai Dispatch Training
Dispatcher Trainee
10.2024 - Current
Job overview
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
- Organized dispatch records and paperwork for seamless daily operations and accurate billing processes.
- Utilized advanced computer-aided dispatch systems for accurate call processing and information dissemination to responding units.
- Reduced response times to emergency calls by optimizing dispatch procedures and enhancing communication with team members.
- Reduced response times for emergency services by optimizing dispatch routes and coordinating with first responders.
- Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
Co-op gas station
Cashier
07.2023 - Current
Job overview
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
Stella's
Cook
06.2022 - Current
Job overview
- Pleases customers by providing a pleasant dining experience; Serves meals by reviewing recipes; assembling, combining, and cooking ingredients maintaining a sanitary kitchen; Executes cold food production in accordance with standards of plating guide specifications; Attends to the detail and presentation of each order; Places and expedites orders; Prepares ingredients by following recipes; slicing, cutting, chopping, mincing, shipping , and mixing ingredients; adding seasonings; verifying taste; and plating meals; Completes hot meal preparation by grilling, sautéing, roasting, frying, and broiling ingredients and assembling and refrigerating cold ingredients; Adheres to proper food handling, sanitation, and safety procedures; maintains temperature and Hazard Analysis Critical Control Point (HACCP) logs as required; and maintains appropriate dating, labeling, and rotation of all food items.
Macdon Industries Ltd
Intern- Inventory Control Clerk
05.2023 - 06.2023
Job overview
- Performed scheduled inventory counts and supply audits; Tracked inventory usage, documented discrepancies and maintained overall count; Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room; Executed and reported variance and gap analysis; Managed inventory by performing physical counts, identifying variances and reconciling records; Entered information into system to update status reports; Researched inventory-related discrepancies and made appropriate adjustments in system; Performed cycle counts on daily basis to immediately spot errors and apply remedies; Executed cycle counts of materials onsite and reconciled against company reports.
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Customer Service Representative
10.2022 - 03.2023
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Education
Robertson College
Logistics and Supply Chain Management from Diploma
06.2023
University Overview
Royal Convent School
High School Diploma
07.2021
University Overview
Skills
- Data analysis
- Supply chain management
- Directing
- Warehouse Operations
- Operations management
- Positive and Professional
- Inventory management
- Critical Thinking
- Logistics
- Collaborative Relationships
- Safety
- Staff Training
- Customer Assistance
- Credit and Cash Transactions
- Cash Management
- Inventory Management
- ID Verification
- Cash Handling
- Dispatch planning
- Truck dispatching
- Dispatch software
- Schedule management
- Route planning
Certification
Dispatch and load brokerage certificate- Rai dispatch training
Timeline
Dispatcher Trainee
Rai Dispatch Training
10.2024 - Current
Cashier
Co-op gas station
07.2023 - Current
Intern- Inventory Control Clerk
Macdon Industries Ltd
05.2023 - 06.2023
Customer Service Representative
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10.2022 - 03.2023
Cook
Stella's
06.2022 - Current
Royal Convent School
High School Diploma
Dispatch and load brokerage certificate- Rai dispatch training
Robertson College
Logistics and Supply Chain Management from Diploma
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