Nav Sivapatham
TORONTO,ON
Summary
Accomplished Senior Client Technology Manager with a proven track record at Alight Solutions, adept in business analysis and IT systems governance. Demonstrated leadership in driving project success through effective stakeholder engagement and innovative solution development. Skilled in analytical problem-solving and communication, significantly enhancing enterprise service delivery and IT process efficiency.
Overview
15
15
years of professional experience
Work History
Senior Client Technology Manager
Alight Solutions
03.2022 - Current
- Business analysis efforts for enterprise-level benefits systems, performing comprehensive needs assessments and ensuring alignment with key performance indicators.
- Spearheaded the development of technical solutions to address complex business requirements, promoting the effective use of enterprise applications.
- Partnered with global teams to support enterprise clients with high-quality solution development, ensuring the realization of business value.
- Conducted detailed risk assessments and implemented best practices in project management methodologies, enhancing service delivery.
- Acted as a subject matter expert, troubleshooting technical issues, guiding design decisions, and providing strategic insights to stakeholders.
Senior Client Technology Analyst
Alight Solutions
04.2010 - 03.2022
- Analyzed and modeled complex business requirements, utilizing tools and methodologies to ensure effective business process alignment.
- Designed and executed comprehensive testing strategies, integrating user journey principles to enhance user experience and service design.
- Directed onshore and offshore teams to deliver technical solutions that met stringent quality standards and adhered to organizational policies.
- Conducted root cause and impact analyses on defects, implementing solutions to minimize disruptions and drive continuous improvement.
- Collaborated with cross-functional teams to develop governance policies, streamline IT processes, and support enterprise services modernization.
- Managed iterative deployments and ensured successful client acceptance testing, driving project success in dynamic environments.
Education
Bachelor of Science - Computer Science
University of Toronto
Toronto, ONSkills
- Expertise in business analysis: requirements gathering, modeling, and impact assessments
- Proficient in IT systems governance, enterprise architecture, and methodologies like Agile and Waterfall
- Strong communication and stakeholder management skills, adept at engaging senior leaders and cross-functional teams
- Analytical problem-solving abilities for evaluating IT trends, identifying risks, and recommending solutions
- Leadership in project management, quality assurance, and change management within complex IT environments
Technical Competencies
- Software Development Life Cycle (SDLC), Agile, and Waterfall methodologies.
- Proficiency in digital identity strategies, user interface design principles, and user experience (UX).
- Familiarity with technologies such as PHP/Laravel, JavaScript/VueJS, Langchain, and Python.
- Knowledge of enterprise architectural concepts, Docker containers, and virtual machines.
Timeline
Senior Client Technology Manager
Alight Solutions
03.2022 - Current
Senior Client Technology Analyst
Alight Solutions
04.2010 - 03.2022
Bachelor of Science - Computer Science
University of Toronto
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