Nav Sandhu
Edmonton,AB
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
Canada Post CPC
08.2020 - Current
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Handled employee complaints, resolved issues, and adjusted policies to meet changing needs.
- Supervisor a group of 30 unionized individuals daily.
Team Leader
Fedex
01.2019 - 06.2020
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Front Desk Agent
St Albert Inn & Suites
05.2013 - 01.2018
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Education
Diploma - Business Management
Nait
Edmonton, AB05.2024
High School Diploma -
M.E Lazerte
Edmonton, AB05.2012
Skills
- Cultivating Productive Relationships
- Shipment Processing
- Key Performance Indicators (KPIs)
- Operational Efficiency and Safety
- Accuracy and Efficiency in Documentation
- Task Delegation
Timeline
Operations Supervisor
Canada Post CPC
08.2020 - Current
Team Leader
Fedex
01.2019 - 06.2020
Front Desk Agent
St Albert Inn & Suites
05.2013 - 01.2018
Diploma - Business Management
Nait
High School Diploma -
M.E Lazerte
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