Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Navdeep Brar

Edmonton,Alberta

Summary

Dedicated and driven professional with over 4 years of diverse experience in customer service, hospitality, and retail industries. Eager to explore new opportunities and expand skill set further. Strong communication, problem-solving abilities, and flexible approach to work, including willingness to work night shifts. Holds a class 5 driving license and valid security license, adding qualifications for various roles.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Food Customer Service

Souvlaki King
Edmonton, AB
10.2024 - Current

I AlwaysGreeting customers warmly and professionally

•Listening to customer needs very Carefully and concerns or also Handling payments and issuing receipts

Maintaining a clean, organized, and welcoming environment and always Resolve complaints or problems calmly and quickly

•Following company policies and safety procedures
And Keeping work areas clean and sanitized all the Time

•keep check on food temperatures and freshness so the customers don’t get cold or Spoiled Food

•Stocking supplies and keeping inventory organized

•Packaging food for takeout or delivery, Complying with health, hygiene, and safety

standards and Assisting kitchen staff when needed

•Making sure to Clean tables, counters, and equipment regularly

Front Desk Associate

Comfort Hotel
Dandenong, Australia
01.2021 - 01.2022
  • Greet all guests warmly as they arrive and then Explain hotel services, amenities, and policies to guests
  • Answer questions about local attractions, transportation, and dining also Process payments — cash, credit/debit cards, or other methods
  • Post charges to guest accounts (room service, amenities, etc.)Maintain accurate guest records and billing information and Prepare invoices and receipts at check-out and Answer phone calls promptly and professionally
  • Take and relay messages for guests or staff Handle reservation calls, cancellations, and modifications or Coordinate with housekeeping, maintenance, and other departments for guest needs and also Address guest complaints or concerns politely and effectively
  • Monitor lobby appearance and ambiance and Restock brochures, maps, and informational materials
  • Work closely with other staff to ensure a smooth guest experience and ensure Follow hotel policies, security procedures, and privacy standards
  • Stay calm and professional during busy periods or difficult situation

Customer Service Assistant

Woolworths
Melbourne, Australia
01.2018 - 01.2019
  • Greet customers in a friendly and helpful manner
  • Answer customer questions about products, prices, and store policies and also Assist customers in finding items on shelves
  • Handle customer complaints or refer to a supervisor if needed and also Provide excellent service to ensure customer satisfaction.
  • Operate cash register or self-checkout machines or Scan and bag items accurately and quickly
  • Process cash, debit/credit, gift cards, and other forms of payment ,if any Issue receipts and return correct change also Handle refunds and exchanges according to policy
  • Restock shelves with fresh, organized products and also ensure to Rotate stock to ensure older products are sold first
  • Check product dates and remove expired or damaged goods and Keep shelves full, neat, and appealing
  • Assist other team members during busy periods or Follow instructions from supervisors and managers
  • Participate in inventory counts when required

Help in other departments if needed (bakery, deli, online pick-up, etc.)

Education

Hospitality Management

Elite College Melbourne
Australia
01.2020

Beauty and Wellness

Orane International
Bathinda Punjab
01.2019

PGDCA - Post Graduate Diploma in Computer Applications

Baba Farid Institute
India
01.2017

Bachelor of Arts -

Rajindra Collage
India Punjab
01.2015

Skills

  • Valid Class 5 Driver’s License
  • Active listening
  • Clear verbal and written communication
  • Friendly and professional tone
  • Explaining products/services effectively
  • Patience and empathy
  • Building rapport with customers
  • Conflict resolution
  • Positive attitude under pressure
  • Managing multiple tasks efficiently
  • Cooperating with coworkers and managers
  • Following company policies and procedures

Certification

  • Security Service License
  • Valid Class 5 Driver’s License

Languages

English (Fluent)
Punjabi (Native)
Hindi (Fluent)

Timeline

Food Customer Service

Souvlaki King
10.2024 - Current

Front Desk Associate

Comfort Hotel
01.2021 - 01.2022

Customer Service Assistant

Woolworths
01.2018 - 01.2019

Hospitality Management

Elite College Melbourne

Beauty and Wellness

Orane International

PGDCA - Post Graduate Diploma in Computer Applications

Baba Farid Institute

Bachelor of Arts -

Rajindra Collage
Navdeep Brar