Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nautica Cotton

Bakersfield

Summary

Dynamic customer service professional with a proven track record at Sugar Mill, excelling in conflict resolution and team collaboration. Adept at multitasking and managing high-pressure situations, I consistently enhance guest satisfaction and streamline operations. Skilled in medical terminology as a result from a medical terminology class at Bakersfield college. I have effective communication, and I thrive in fast-paced environments, while maintaining a calm demeanor.

Overview

3
3
years of professional experience

Work History

Host

Sugar Mill
Bakersfield
10.2023 - Current
  • Resolved conflicts between customers when necessary.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Performed light administrative duties, such as taking messages.
  • Managed incoming calls during busy shifts.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Processed payments from customers using a POS system.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Helped service staff handle demand by distributing food and beverages.
  • Replenished beverages when necessary.
  • Developed positive relationships with regular customers through friendly conversation.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.

Cashier

Jack in the Box
Bakersfield
07.2022 - 10.2023
  • Followed company security procedures for handling large sums of money.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Performed other duties as assigned by management.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

Some College (No Degree) - Nursing

Bakersfield College
Bakersfield, CA

Skills

  • Time management
  • Medical terminology
  • Customer service
  • Team collaboration
  • Communication skills
  • Task prioritization
  • Customer engagement
  • Conflict resolution
  • Multitasking proficiency
  • Adaptable to change
  • Telephone reception
  • Calm demeanor

Timeline

Host

Sugar Mill
10.2023 - Current

Cashier

Jack in the Box
07.2022 - 10.2023

Some College (No Degree) - Nursing

Bakersfield College

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Nautica Cotton