Summary
Overview
Work History
Education
Skills
Languages
Awards
Timeline
background-images
Nausheen Alam

Nausheen Alam

Mississauga,Canada

Summary

Result-oriented and dynamic professional with outstanding relationship building skills; Well versed in employee / stakeholder relations and performance management; Sound business acumen exhibited while working at a corporate level

Overview

17
17
years of professional experience

Work History

Clinics’ Manager

AMMC
12.2022 - Current
  • Assign tasks effectively and oversee their completion, ensuring smooth clinic operations.
  • Inspire and guide their staff, fostering a positive and productive work environment.
  • Mediate disputes and address staff issues is crucial for maintaining a healthy workplace.
  • Evaluate staff performance and provide feedback
  • Communicate clearly with both staff and patients, ensuring everyone is informed and understood.
  • Provide empathy towards patients and staff to create a supportive and positive environment.
  • Established strong relationships with staff, patients, and other healthcare professionals is vital for collaboration and problem-solving.
  • Created and managed budgets, ensuring the clinic operates within its financial means.
  • Have an understanding for billing processes and insurance claims
  • Managed the flow of revenue from patient visits to billing and collections
  • Identified and controlled expenses for maintaining profitability.
  • Ensured efficient scheduling and appointment management for patient flow and staff utilization.
  • Managed supplies and equipment for smooth clinic operations and cost-effectiveness.
  • Maintained accurate and organized records for compliance and efficient clinic operations.
  • Implemented strategies for improving patient care and clinic efficiency
  • Have a good knowledge of medical terms and procedures to better understand the clinical aspects of the clinic.
  • Stayed up to date on healthcare laws, regulations, and compliance requirements
  • Ensured patient safety and implemented infection control protocols

Medical Assistant / Receptionist

AMMC
05.2022 - 12.2022
  • Greeting patients with enthusiasm and a positive attitude
  • Checking in/out patients including validating OHIP health cards
  • Scheduling, coordinating and confirming patient appointments, tests, referrals and procedures
  • Updating and maintaining electronic medical records (EMR) with all test results, clinical notes, demographics etc.
  • Reviewing and charting telephone, facsimile, mail and email messages
  • Triaging and responding to all telephone enquiries and messages from patients or families
  • Management of billing for procedures and patients not covered by OHIP
  • Participating in other miscellaneous administrative duties as assigned
  • Working collaboratively with other administrative support staff

Medical Technician/ Administrative Assistant

CarePlus Solutions
09.2021 - 05.2022
  • Perform medical tests – EKG, Holter monitor, Spirometry and Nerve Conduction
  • Responsible to perform all admin paperwork after medical appointments – uploading all referrals, test results, making sure all patient’s files are updated.
  • Scheduling appointments as per clinic’s hours
  • Advising clinics in timely manner to update doctors/physicians with results of tests

Customer Service Desk Associate

Home Depot
04.2020 - 09.2021
  • Ensure customers receive products and services requested in a timely and accurate manner.
  • Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents.
  • Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.

Licensed Life Insurance Advisor

RBC
04.2019 - 04.2020
  • Proactively contacting clients to identify potential opportunities and uncover client needs, and assist in handling inbound calls from clients, providing them with an exceptional client experience and the appropriate advice and solutions to meet their needs.
  • Completing personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
  • Providing insurance advice and solutions to clients based on their needs and ensure clients are charged premiums that correspond with risks
  • Exhibiting a consistent, positive client experience with every conversation and resolve client concerns at the point of first-call, demonstrating the ability to connect through discussion and escalate as necessary
  • Demonstrating a solid understanding of regulatory risk when writing and updating new business policies
  • Applying critical thinking during client interactions in order to identify and analyze acceptable and unacceptable risks
  • Using procedures effectively and seamlessly during calls

Self-Employed
09.2017 - 09.2018
  • Worked as Medical Transcriptionist for Dr.Lina Alam – GP
  • Tasks included transcribing recorded notes and also edited existing ones to ensure correct information is entered
  • Entered appropriate medical codes for billing purposes using OSCAR software

Scheduling Coordinator

Innomar Strategies – AmerisourceBergen
12.2015 - 09.2017
  • Prepared and posted schedules in a timely manner, adhering to staff availability
  • Performed effective and efficient current and future schedules using Citrix software
  • Identified scheduling challenges and contacted staff regarding day-to-day changes
  • Handled multiple work demands using exceptional organizational and problem-solving skills
  • Worked with strict deadlines and maintaining adequate coverage for shifts
  • Responded to queries, requests and concerns from staff and management while maintaining confidentiality and discretion when processing employee scheduling information
  • Provided general information to callers in a friendly and professional manner and redirected telephone queries as appropriate
  • Responsible for other assigned duties and tasks as required from time to time

Master Scheduler

Nucleus Independent Living (NIL)
12.2014 - 12.2015
  • Responsible for the creation and management of Consumer Service Schedule and Staff work schedules utilizing GOLD CARE software application (in a unionized environment)
  • Scheduled consumer bookings according to “Care Plans” and staff availability
  • Contacted staff regarding day-to-day changes.
  • Ensured all communicated changes by Care Coordinators for clients are dealt within a timely manner
  • Prepared Manager approved changes to staff schedules in accordance with applicable collective agreements and legislation
  • Collaborated with Management Team regarding scheduling processes and new initiatives on a daily basis
  • Identified scheduling challenges and worked with the manager and supervisors to find solutions
  • Implemented scheduling procedures as per management request
  • Responsible for other assigned duties and tasks as required from time to time

Scheduler / Human Resources Team Member

Target Canada - Burlington, ON.
01.2013 - 12.2014
  • Created weekly work schedules for up to 200 staff members using Workforce Management Software—allocating 5000 weekly payroll hours
  • Proactively identified and resolved HR, Payroll and Scheduling conflicts for up to 200 staff members, ensuring all time off requests are entered correctly
  • Prepared and posted schedules including completion of daily worksheet based on updated schedule
  • Prepared and submitted bi-weekly payroll
  • Audited weekly reports to ensure payroll hours are aligned with scheduled hours while omitting any discrepancies
  • Processed, verified, and maintained documentation related to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications
  • Interviewed and screened job applicants and completed the “on-boarding” process
  • Assisted with new employee onboarding including orientation and departure of existing employee
  • Trained HR team members and advised Senior Management specifically on HR policy updates, while keeping all departments and BU Heads abreast of current HR SOPs
  • Assisted Senior Management in developing specific HRD goals and objectives on an on-going basis and successfully led all HR efforts to accomplish work objectives
  • Handled daily customer / staff inquiries pertaining to HR related matters while maintaining high level of confidentiality and understanding since our staff comprises of a large diversified group
  • Performed reception duties as required including providing general information to callers in a friendly and professional manner

Human Resources Intern (Co-op)

Government of Ontario, MTCC (Metro Toronto Convention Centre)
08.2011 - 12.2011
  • Assisted in devising schedules for multiple events to cater to clients’ needs
  • Took minutes of meetings, prepared standard employment letters and participated in organizing Job Fairs hosted by MTCC for recruitment and provided administrative assistance related to internal and external correspondences with stakeholders
  • Established, organized and maintained all sources of MTCC employees’ information, ensuring complete accuracy and confidentiality using HRIS (Human Resources Information Systems) software
  • Used PARKLANE software to update WSIB claims (disability management claims) for MTCC employees and coordinated with Payroll and the rest of the HR team for HR and Administrative related matters (on a daily basis)
  • Assisted UNIONIZED EMPLOYEES with on-boarding procedures related to new team members, conducted employee orientation, updated relevant electronic employee records and prepared related documents.
  • Completed background and reference checks for new hires
  • UNIONIZED-LIUNA & CUPE Local 79

Store Manager Assistant Manager

Le Chateau (Oakville Place Mall)
10.2008 - 02.2010
  • Created staff schedules; Coached, counselled, appraised and disciplined employees
  • Formulated pricing policies by reviewing merchandising activities; determined additional needed sales promotion; studied trends and adjusted product mix accordingly
  • Managed staff by recruiting, selecting, orienting, and training employees

Education

LLQP -

Durham College

HR Management (Post-Graduate Program) - undefined

Sheridan College
Oakville, ON
01.2011

Bachelor of Arts (BA) - undefined

Karachi University
01.1996

Skills

  • Administrative leadership
  • Clinical management
  • Employee training
  • Operations management
  • Employee recruitment
  • Healthcare administration
  • Scheduling
  • Decision-making
  • Critical thinking
  • Employee performance evaluations
  • Inventory and restocking
  • Drug inventory management

Languages

English, Urdu, Hindi, Punjabi

Awards

Received three certificates of recognition for outstanding performance from MTCC and one from Target Canada, Received 10 awards of recognition in one year at Innomar Strategies, from different programs for getting patients on therapy within 24 hours window period

Timeline

Clinics’ Manager

AMMC
12.2022 - Current

Medical Assistant / Receptionist

AMMC
05.2022 - 12.2022

Medical Technician/ Administrative Assistant

CarePlus Solutions
09.2021 - 05.2022

Customer Service Desk Associate

Home Depot
04.2020 - 09.2021

Licensed Life Insurance Advisor

RBC
04.2019 - 04.2020

Self-Employed
09.2017 - 09.2018

Scheduling Coordinator

Innomar Strategies – AmerisourceBergen
12.2015 - 09.2017

Master Scheduler

Nucleus Independent Living (NIL)
12.2014 - 12.2015

Scheduler / Human Resources Team Member

Target Canada - Burlington, ON.
01.2013 - 12.2014

Human Resources Intern (Co-op)

Government of Ontario, MTCC (Metro Toronto Convention Centre)
08.2011 - 12.2011

Store Manager Assistant Manager

Le Chateau (Oakville Place Mall)
10.2008 - 02.2010

HR Management (Post-Graduate Program) - undefined

Sheridan College

Bachelor of Arts (BA) - undefined

Karachi University

LLQP -

Durham College

Similar Profiles

CREATE PROFILE
Nausheen Alam