Natsumi Umeda

•Educated and developed a dedicated customer service, sales associate team, leading to a significant 30% increase in customer satisfaction rating

•Proactively addressed and rectified customer concerns with positive attitude as a supervisor of part-time workers

• Optimized the workflow of inventory control and recording

• Developed and maintained strong relationships with key travel agencies, negotiating exclusive deals and discounts for clients

•Handled more than 50 inbound message and 30 inbound phone calls per day, resolving dozens of inquiries and customer complaints and improving the response time by 20 % by introducing new working instruction manual

• Managed and completed high-priority project in timely manner, consistently meeting strict deadlines

•Coordinated establishing the livelihood for newly assigned diplomats and their families

• Managed corporate contracts between related organizations and Embassy of Japan and Mission of Japan to the African Union to minimize costs

•Maintained positive relationship and communicating with customers including VIP by telephone, in written form, email, in person in Japanese and English

•Assisted operating and preparing for events, reception, luncheon and banquet

hosted by Mission of Japan to the African Union, Embassy of Japan in Ethiopia and

Ministry of Foreign Affairs of Japan with more than 50 staff

•Tracked vacation schedules and coordinating dispatch scheduling as well as covering for dispatch personnel vacation