Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Nathan Poon (Nat)

Abbotsford,BC

Summary

Dynamic Guest Experience Associate with a proven track record at Habyt Co-living, enhancing operational efficiency and guest satisfaction through effective communication and continual process improvements. Skilled in Excel and Property Management Systems for monitoring performance metrics, while demonstrating patience and critical thinking to resolve issues swiftly and maintain high standards of service.

Having developed exceptional interpersonal and customer service skills in hospitality environment, seeking to transition into new field.

Currently on a working holiday in Canada. Looking to leverage these skills in new and dynamic environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Guest Experience Associate

Habyt (Hong Kong)
03.2024 - 02.2025
  • Successfully converted a service apartment focused property to a mixed long & short stay hotel-like property. Established smooth workflows and processes from scratch, leading to increased efficiency and smoother operations, despite a tight timeframe.
  • Communicated efficiently with other departments to address guests and tenant's needs in a speedy and effective manner, leading to increased guest satisfaction.
  • Streamlined check-in and check-out processes, increasing efficiency and wait times, while reducing chances of errors or discrepancies from occurring.
  • Oversaw daily operations, ensuring any issues are corrected promptly and minimizing disturbance to guests and other staff.
  • Handled guest complaints professionally, implementing effective solutions and established preventive actions to resolve issues quickly and prevent similar issues from occurring in the future.
  • Assisted guests with a variety of services and local attraction information.
  • Created and maintained detailed Excel reports to monitor operational metrics, room availability and property performance.
  • Established and implemented efficient document management practices, improving accessibility and reducing errors, leading to more efficient cross-departmental communication and cooperation.
  • Collaborated with housekeeping staff to ensure rooms were prepared according to guest preferences and requests.
  • Maintained accurate records of guest transactions, resolving billing discrepancies swiftly when necessary.

In-line Quality Control Assistant

MEATLAB Ltd
10.2021 - 03.2024
  • Record, review and verify all production parameters and ensure all product requirements are met.
  • Identify and resolve potential food safety related hazards.
  • Ensure cleanliness and proper workings of all food production related facilities and equipment on a daily basis.
  • Communicate and coordinate with all departments (Production, Packaging, Warehousing, QA and Sales Support) to ensure a smooth hand-over of products between stages.
  • Ensure staff complies with food safety regulations and policies

Education

High School Diploma -

Lee Wai Lee College
Hong Kong
05-2019

Skills

  • Patience and composure

  • Team player mentality

  • Strong empathy and outgoing

  • Exceptional communication with team members

  • Effective customer communication

  • Skilled in computer applications and tools

  • Willingness to learn new skills

  • Critical Thinking & Problem-Solving

  • Process Improvement

Accomplishments

  • Successfully converted a property with new services from scratch within weeks of joining the team.
  • Developed new operational guidelines and processes from the ground up with minimal assistance.
  • Resolved an unplanned major building utility issue along with related departments and managed guest and tenant complaints in a professional manner, minimizing guest dissatisfaction.

Languages

English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working

Certification

  • Completed FOODSAFE 1 Training - May 2025
  • Attained SCA CSP Barista Skills - Intermediate Certification - March 2024

Timeline

Guest Experience Associate

Habyt (Hong Kong)
03.2024 - 02.2025

In-line Quality Control Assistant

MEATLAB Ltd
10.2021 - 03.2024

High School Diploma -

Lee Wai Lee College

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Nathan Poon (Nat)