Natoya Anderson
138 Bellamy Rd N Unit 211 Toronto
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Residential Facilitator
Community Head Injury Resource Services
03.2024 - Current
- Provided individualized support to clients with brain injuries, promoting their independence and enhancing their daily living skills.
- Assisted clients in developing personal goals and action plans, fostering a sense of ownership in their recovery process.
- Monitored clients' progress, documenting changes and communicating effectively with the healthcare team to optimize care strategies.
- Facilitated group activities that encouraged social interaction, improving clients' communication skills and building community.
- Provided crisis intervention as needed, employing conflict resolution techniques to de-escalate challenging situations.
- Created a welcoming atmosphere by maintaining open lines of communication with clients and their families.
Personal Support Worker
Approved Healthcare
04.2022 - 03.2024
- Experience with clients who needs Mental health and Addiction Support
- Work independently with strong communication skills and interpersonal skills.
- Reports emergency situations or any changes to clients' conditions directly to the office.
- Experience with Alzheimer, Dementia Care & Palliative care.
- Provided personal care to ambulant and non-ambulant residents in hospital or rehabilitation care.
- Identified safety issues and consistently followed the safe work practices
- Always maintained high personal standard of professionalism
- Scheduled daily and weekly care hours for client caseload.
- Transported clients to and from medical appointments with safety and efficiency.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Monitored clients' overall health and well-being and noted significant changes.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Provided compassionate support to clients with mental health challenges, enhancing their overall quality of life.
Personal Support Worker
Carecor Agency
09.2014 - 10.2017
- Assisted nurses with basic care at the hospital
- Provided patients with assistance in feeding and personal hygiene such as grooming and bathing
- Assisted with caterer changing and measuring input and output
- Promoted clients’ independence while providing physical and emotional support
- Assisted in transferring patients using Hoyer Lift
- Counted supplies and stocked up storage room
Personal Support Worker
Private Care
03.2016 - 10.2016
- Prepared clients’ meal on a daily basis, following their dietary restrictions
- Assisted clients with basic care as well as taking medication
- Provided psychological and emotional support to clients
- Assessed and responded appropriately to clients’ condition
- Escorted clients to doctor’s appointments if needed, ensuring their safety
- Assisted with all activities of daily living including bathing, toileting, dressing, mobility, feeding and personal care
- Assisted with ambulation and exercise
- Assisted with safe transfer and positioning techniques
- Sorted and bagged all soiled linen, made and changed beds, and cleaned and tidied up resident rooms
- Supported and encouraged clients’ independence
- Recognized and reported changes in a client’s behavior or condition
Education
Personal Support Worker Certification -
City Adult Learning Centre
Toronto, ON09-2014
Diploma - Mental Health & Addiction
Centennial College of Applied Arts & Technology
07-2022
Skills
- Over 8 years of work experience as a PSW in a long-term care / hospital and home environment
- Experienced in taking care of patients with various conditions including dementia and Alzheimer
- Compassionate and caring nature: Team oriented, effective communication skills and have genuine desire to care for the elderly
- Flexible with the proven ability to learn quickly and adapt to changes and fluctuating workloads or work conditions
- Strong communication, problem solving, critical thinking and multi-tasking skills
- Reliable and dependable; ability to work in a team environment and as well as independently
- Experience in geriatrics, rehabilitation or long-term care
- Emotional intelligence
- Crisis intervention
- Problem-solving
- Community outreach
- Stress Management
Certification
- 2021 WHIMS CERTIFIED
- 2023 FIRST AID & CPR Level C
- 2016 U-FIRST ALZHEIMER SOCIETY CERTIFIED
Timeline
Residential Facilitator
Community Head Injury Resource Services
03.2024 - Current
Personal Support Worker
Approved Healthcare
04.2022 - 03.2024
Personal Support Worker
Private Care
03.2016 - 10.2016
Personal Support Worker
Carecor Agency
09.2014 - 10.2017
Personal Support Worker Certification -
City Adult Learning Centre
Diploma - Mental Health & Addiction
Centennial College of Applied Arts & Technology