Natnael Teklesilase
Toronto,ON
Summary
Dedicated and meticulous professional with over 5 years of experience in housekeeping and hospitality roles. Proven track record of maintaining high cleanliness standards and providing exceptional customer service in fast-paced environments. Skilled in room preparation, linen management, and ensuring guest satisfaction. Excellent communication and interpersonal abilities, with a strong commitment to teamwork and efficiency. Seeking to leverage experience and skills to deliver outstanding service as part of a dynamic hospitality team.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor
HILTON DUBAI JUMEIRAH RESORT
01.2020 - 05.2023
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Houseperson
CENTARA MIRAGE BEACH RESORT DUBAI
03.2018 - 03.2020
- Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Provided exceptional customer service, addressing guest concerns promptly and professionally.
- Collaborated with team members to maintain inventory of supplies and linens for streamlined operations.
- Supported laundry team with timely washing, folding, and stocking of clean linens for guest use.
- Managed trash removal and recycling efforts to maintain a sanitary property and reduce environmental impact.
- Maintained safety standards by conducting routine inspections and ensuring adherence to protocols.
Education
Bachelor of Arts - Resort And Hotel Management
Addis Ababa University
Addis Abeba, Ethiopia 07.2016
Skills
- Cleaning practices
- Task assignment
- Department coordination
- Guest Relations
- Customer Service
- Quality improvements
- Quality Assurance
Languages
English
Full Professional
Timeline
Housekeeping Supervisor
HILTON DUBAI JUMEIRAH RESORT
01.2020 - 05.2023
Houseperson
CENTARA MIRAGE BEACH RESORT DUBAI
03.2018 - 03.2020
Bachelor of Arts - Resort And Hotel Management
Addis Ababa University
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