Natnael Andarge
Toronto,ON
Summary
Offering analytical mindset and excellent communication skills, eager to learn and develop in dynamic environment. Brings ability to quickly grasp business operations and financial management concepts. Ready to use and develop strategic planning and team coordination skills in Customer Experience Associate role.
Overview
8
8
years of professional experience
Work History
General Manager
One Stop Solutions PLC
09.2016 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Graduate Certificate - Financial Planning
Seneca College of Applied Arts And Technology
North York, ON04.2025
Master of Science - Engineering
Addis Ababa Science & Technology University
Ethiopia04.2019
Skills
- Making high-quality decisions based on limited information
- Problem Resolution
- Adjusting to changes in the workplace while maintaining a positive demeanor
- Generating novel solutions and creative ideas to solve problems
- Conveying ideas effectively and identifying messages others are attempting to convey
- Team Player
- Convincing others of a direction, activity, or idea, and influencing decision-making
- Understanding others' perspectives and dealing effectively with different types of people
Languages
English
Full Professional
AMHARIC
Native or Bilingual
TIGRIGNA
Native or Bilingual
Accomplishments
- Business Development- Developed new marketing strategy which increased customer base by 23%.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Resolved product issue through consumer testing.
Timeline
General Manager
One Stop Solutions PLC
09.2016 - Current
Graduate Certificate - Financial Planning
Seneca College of Applied Arts And Technology
Master of Science - Engineering
Addis Ababa Science & Technology University
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