Natividad Benitez
Beaumont
Summary
Enterprising Store Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
23
23
years of professional experience
Work History
Store Manager
Sally's Beauty Supply
05.2022 - 07.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Handled escalations efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Store Manager
Sally Beauty Supply
03.2010 - 05.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Store Manger
Payless
06.2000 - 03.2009
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Developed new store location from ground up by hiring and training efficient team.
- Cross-trained existing employees to maximize team agility and performance.
Skills
- Time Management
- Policy Development and Enforcement
- New Merchandise Presentation
- Recruiting and Hiring
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Sally's Beauty Supply
05.2022 - 07.2023
Store Manager
Sally Beauty Supply
03.2010 - 05.2022
Store Manger
Payless
06.2000 - 03.2009
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